Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb creates opportunities for millions of Hosts to build a business, develop connections with guests and Hosts, and positively impact local communities. The strength of the global Host community sets Airbnb apart. We keep Hosts at the center of everything we do. The Airbnb Community team treats Hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback into products and policies.
The Difference You Will Make:
The Sr. Host Communications Channels Lead is a strategic systems thinker responsible for the Resource Center, Airbnb’s central learning and communication platform for over 5 million Hosts worldwide, and future channels. In this role, you’ll shape our content management system (CMS), digital asset management (DAM), internal content workflows, and future channels. Your leadership will help scale learning experiences, build long-term trust, and deliver meaningful results for both hosts and Airbnb. If you are passionate about bringing clarity to complex systems and think of channels as powerful tools for host education, growth, and connection, we want to hear from you.
A Typical Day:
- Platform Operations and Roadmap: Define and evolve the Resource Center platform in partnership with Engineering, Education, Community, Product, and Design teams. Translate host needs into scalable platform features that align with business goals.
- Content Performance: Oversee CMS operations, including content uploads, system configuration, and tool integrations. Monitor key performance metrics to inform platform improvements and content strategy.
- Site Performance: Align platform features to support community-building initiatives. Regularly assess platform performance through data and insights to optimize user experience and test new features.
- Platform Enablement: Train and support internal teams and content creators in using the CMS effectively. Develop documentation, templates, and best practices to ensure efficient content production and ongoing platform adoption.
- Module Development: Design and implement modular content experiences that support a variety of Host learning journeys. Collaborate with Learning and UX teams to ensure modules are intuitive, engaging, and adaptable to evolving Host needs.
- Content Governance: Maintain CMS standards, taxonomy, and workflows to ensure consistency, scalability, and quality across all educational content. Partner with global teams to localize and manage content at scale.
- AI Innovation and Problem-Solving: Share and suggest emerging technologies, tools, and best practices. Bring forward innovative ideas to elevate the Resource Center and off-platform tools to expand our impact on the host community.
Your Expertise:
- 10+ years of hands-on CMS skill on large-scale digital platforms, including managing, delivering, and optimizing content to create seamless user experiences (Contentstack experience is a plus)
- Experience implementing a learning management system (LMS) or scaling interactive, personalized modules within a CMS
- Skill partnering with technical teams to explore and integrate AI-driven enhancements into content platforms
- Deep cross-functional collaboration with engineering, product, design, communications, marketing, localization, and customer support teams
- Data-driven decision-maker with a strong understanding of user insights, product analytics, and market research
- Outstanding technical communication skills and a working knowledge of product development
- Confidence partnering with engineers to resolve bugs and improve platform performance
- Capable of writing clear, comprehensive technical briefs that align platform goals across product, design, and engineering teams
- Strong written and verbal communicator with experience engaging diverse audiences, including executive leadership and external partners
- Experience managing teams, agencies, or vendors in cross-functional environments
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We’ll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$154,000—$192,000 USD
