Job description
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
The Senior Manager, Lifecycle Marketing is responsible for developing and executing programs that drive activation, repeat usage, and long-term customer retention across Xometry. This role owns the strategy, execution, and performance of email and CRM-based engagement, using data-driven insights, segmentation, and behavioral triggers to deliver timely, relevant communications across the customer journey.
As part of the broader engagement team, this role collaborates closely with product, content, sales, customer success, and analytics to ensure communications are personalized, value-driven, and aligned to business and platform goals.
Responsibilities:
Lifecycle Strategy & Execution
- Design and execute lifecycle programs across onboarding, reactivation, loyalty, and win-back stages
- Create and manage triggered campaigns based on behavioral data and customer segmentation
- Partner with product and customer success to identify key journey moments and engagement gaps
- Own campaign planning, testing, and optimization from concept through analysis
Email & CRM Channel Ownership
- Manage Xometry’s email marketing program as a lifecycle engagement channel; test new channels for engagement, often in partnership with Performance Marketing team
- Develop audience segmentation frameworks that reflect buyer needs, engagement levels, and platform usage
- Implement and refine behavioral triggers to drive meaningful touchpoints and reduce drop-off
- Collaborate with content, design, and ops teams to ensure high-quality execution
Performance & Insights
- Define KPIs and own reporting for lifecycle and retention programs (e.g., open rates, CTR, conversion, repeat order rate, churn reduction, active buyers)
- Build and maintain a deep understanding of customer behavior, preferences, and needs to inform marketing strategy.
- Continuously test subject lines, timing, sequencing, content and creative to optimize outcomes
- Translate insights into recommendations to inform product roadmap and customer-facing messaging
Cross-Functional Collaboration
- Collaborate with Product to support feature adoption, in-platform engagement, customer onboarding and continuous education
- Partner with Content & Engagement Marketing to ensure message alignment and cohesive campaign sequencing
- Work closely with Sales and Customer Success to surface opportunities for proactive outreach and account nurturing
- Coordinate with Growth and Analytics teams to develop dashboards and identify new lifecycle levers
Qualifications:
- 6– years of experience in lifecycle, CRM, or retention marketing roles—preferably in B2B, SaaS, or marketplace environments
- Hands-on experience with marketing automation and CRM platforms – HubSpot and Salesforce experience preferred
- Experience implementing and optimizing marketing strategies using AI-powered tools.
- Strong understanding of segmentation strategy, user behavior modeling, and trigger-based automation
- Skilled in analyzing campaign performance and iterating on messaging and delivery
- Proficiency in Google suite of software (Sheets, Slides etc)
- Comfortable collaborating across product, sales, content, and technical teams
- Bachelor’s degree in marketing, business, or related field; advance degree preferred
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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
