Senior Manager, Solutions Architecture

Job description

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

The Role:

The Sr Manager, Solutions Architecture will provide ongoing coaching and management to a growing team of Solution Architects (SA). This is a management position for the SA team, which is a team dedicated to reducing friction and bridging the gap between non-technical stakeholders and their technical vision. In order to bridge that gap, you’ll partner with members of the Customer Success team to advise our customers on architecture and technology decisions, as well as engage the pre-sales Solutions Consulting team to educate our GTM team and buyers on various technologies.

As part of the engagements, you’ll be responsible for managing the team that answers all functional and technical questions pertaining to the Iterable platform, including our mobile offering, Iterable technology partner offering, as well as consulting on general Martech technology topics. As the leader of a technically capable team, you will be expected to continue to deepen your technical knowledge while forging cross-functional partnerships with critical members of the Customer Success, Marketing, Sales, and Operations teams.

You will be expected to drive team initiatives, manage our strategic deals, mentor all levels of Solutions Architects, and drive strategic initiatives in conjunction with your partners in the Sales and Customer Success leadership group. You will ideate and execute on GTM projects that will directly impact all aspects of a GTM organization, including but not limited to net new ARR, net retention, gross margin, net expansion, and win rate.

Position Details:

• Serve as the manager of our Solutions Architects, who act as our platform and technology experts
• Help hire, onboard, ramp, and mentor the team
• Develop team communication, strategy, and technical skills while guiding them in high-stakes expansion deals
• Serve as a technical expert and escalation point for strategic and high-impact opportunities
• Focus on the growth of our existing team members to help everyone hit their long-term career objectives
• Partner with Customer Success leaders and Account Managers to strategize towards hitting customer growth and retention goals
• Devise a plan to deploy SAs to drive success for our most strategic customers
• Develop an understanding of key metrics within the GTM organization, and devise and execute on initiatives to help improve said metrics
• Surface and distill field observations into meaningful strategic shifts
• Develop strong relationships and understanding of the objectives of your crossfunctional stakeholders across the organization (Sales, PS, BD, CS,  Ops, Product, Marketing) and help influence their outcomes
• Build consultative relationships with prospects, customers, and Iterable’s partner network
• Contribute to product development by providing insight and feedback relative to customers’ critical business issues and expansion opportunities

The Ideal Candidate Will Be/Have:

• Multiple experiences in being the technical and architectural expert for a sophisticated SaaS software
• Experience working across pre and post-sales technical teams
• Experience leading teams across regions. Big plus of experience building out teams outside of North America
• Experience managing customer-focused organizations (ideally a Solutions Consulting/Solutions Architect/Success Engineering team)
• Experience with SaaS and/or MarTech/data analytics industry
• Strong experience working with Agentic AI, API design, AWS/EC2/S3/Lambda, ETL, Mobile SDK (iOS/Android), HTML/CSS, and Cloud Databases and Platforms
• Previous blend of experience in Sales, Business Development, and Services Delivery for a SaaS solution is highly desirable
• Demonstrated expertise in understanding customer requirements and proposing solutions
• Excellent oral and written communication, with the ability to persuasively articulate Iterable offerings and business value to customers
• Experience presenting with executive stakeholders, internally and externally
• Ability to work in a fast-paced, entrepreneurial “start-up” environment, requiring strong skills in critical thinking, influencing, and managing multiple priorities under tight deadlines
• Ability to travel 25-30% of the time

Perks & Benefits:

• Paid parental leave
• Great compensation packages, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every quarter)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Sponsored Lunch with a Coworker
• Monthly Employee Wellness allowance
• Quarterly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $139,000-175,000. Within this range, individual pay is determined by the specific US work location and additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, and a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health and fitness and learning and development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.