Job description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
About the Role (your why)
Are you ready to take your networking career to the next level? As a Senior Network Engineer, you’ll play a critical role in managing and optimizing our enterprise network infrastructure. From overseeing day-to-day operations and responding to alerts, alarms, and incidents, to driving software upgrades and change management, your expertise will keep our systems running smoothly and securely.
You won’t just maintain – you’ll lead. This role offers the opportunity to mentor and train junior engineers, share your knowledge, and directly impact the growth of our team. You’ll also take charge of improving documentation, enhancing operational reporting, and managing ITSM tickets with precision and efficiency.
If you’re passionate about staying ahead in a fast-paced environment and excited by the opportunity to shape how a top-tier network runs – this is the role for you.
What you’ll bring
- Excellent knowledge of Networking and Firewalling covering Datacentres, Local Area Networks (LANs) and Wide Area Networks (WANs)
- Detailed knowledge of the configuration and maintenance of routers (Gateways), interior routing protocols, switches, Firewalls, Security appliances, Wireless infrastructure, Internet, WAN technologies and DNS
- Strong working knowledge of ( Cisco DC Fabric, EVPN)
- Voice (Webex, Telepresence, SBC)
- Protocols (MPLS, BGP, OSPF)
- Application Delivery Controller (NetScaler, F5)
- Network Security Appliance (ISE, ClearPass, FortiNAC)
- Working knowledge of Wireless, Mobility, Telephony and Cloud Networking
- Strong working knowledge of Network and Security management environments, including the associated reporting functions.
- An understanding of emerging technologies in the communications sphere and their potential commercial application.
- Operational / Management knowledge of network and security management systems
- Detailed experience in the configuration and maintenance of networking / security appliances / communications infrastructure / Datacentre infrastructure, including the ability to support a variety of technologies within these.
Responsibilities
- Performing the duties and follow the processes as assigned for the operation of Datacom’s operational and managed Network environments.
- Troubleshooting, Requests, Incidents and Events. Running and leading incident resolution.
- Analysing network data and reporting tools with a view to providing recommendations on performance improvements to network infrastructures as appropriate.
- Creating and maintaining technical documentation.
- Contributing to reporting and providing recommendations for improvement.
- Analysing risk and documenting as required.
- Responding to requests with technical options and timings.
- Confidently and accurately completing change documentation including description, change steps, backout steps, testing required and detailed timing.
- Completing certifications requested from time to time.
- Working on certifications needed for a Senior Network Engineer.
- Leading and completing tasks accurately and in a timely fashion, completing any ITSM records and timekeeping records as appropriate.
- Monitoring the performance of the organisation’s communications carriers/ /network providers in relation to established service level agreements (SLAs) and business needs.
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
