Job description
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
What you’ll do here:
- Uncover key drivers of customer behavior and product adoption, translating findings into actionable recommendations to enhance engagement and growth
- Manage the full cycle of iterative data exploration, including hypothesis setting, data cleansing, insight visualization, and action planning
- Independently lead complex, strategic deep-dive analyses to identify opportunities to grow revenue, profitability, market penetration, customer retention, and sales productivity
- Develop meaningful interpretations and recommendations that address business issues and drive action through engaging narratives and effective storytelling and visualization, adapting communication styles to suit different audiences
- Build scalable, intuitive dashboards that empower teams and stakeholders to independently explore data and make informed strategic decisions
- Serve as a trusted advisor who communicates impactful data stories, educating stakeholders and driving confident, data-backed decisions
- Influence business strategy by anticipating trends and proactively evaluating initiatives, partnering with senior leadership to align data insights with company objectives
- Act as a key consultant between the Data Analytics department and other business units, providing analytical support to ensure departments leverage data effectively in their operational strategies
What you’ll need to thrive:
- 6+ years of experience in data analysis, business intelligence, or analytics, within vertical B2B SaaS or tech-enabled, high-growth startup environments
- Strong proficiency with SQL and experience manipulating and analyzing complex datasets; familiarity with additional tools like Python or R is a plus
- Experience working with product managers and leaders to develop analytical insight driven product roadmaps and market opportunities
- SaaS product growth intuition with proven ability to translate data findings into actionable opportunities and tradeoffs
- Expertise in building dashboards and visualizations using platforms such as Looker, Sigma, Tableau, Power BI, or similar
- Experience working with CRM, support, and customer experience platforms
- Deep understanding of SaaS products, product development processes, user experience, and customer behavior analysis
- Proven ability to think strategically and drive business impact by delivering clear, actionable data storytelling and proactively partnering with cross-functional teams
- High level of ownership with a demonstrated ability to manage projects end-to-end, identify opportunities, and navigate ambiguity
- Excellent written and verbal communication skills with exceptional attention to detail and a commitment to delivering accurate, reliable analysis
- Comfortable thriving in fast-paced, dynamic environments with multiple competing priorities and stakeholders
- Minimum of three years experience as a strategic account manager or in a similar role
- Proven work experience in managing key accounts, ranging from $100k- $1M ARR
- Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and collaborate effectively across departments.
- Strong listening and selling skills, with a passion for discussing strategic terms
- Demonstrated ability to think strategically about business, products, and technical deliverables
- Ability to manage multiple decision-makers and customer account plans simultaneously
How we’ll take care of you:
Your total budgeted cash compensation for this role is between $120,750 - $172,500 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
🏝 Take a break whenever you need with our flexible vacation day policy.
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
💚 Family planning resources and specialized support programs.
🔮 Equity: get ahead on the ground floor and grow with Boulevard.
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
