Job description
Exactera has offices in New York City, Tarrytown NY, St. Petersburg FL, London, and Argentina.
Senior Product Manager, Core Products
Compensation: $180,000-$205,000 per year depending on experience.
Exactera is looking for astrategic, customer-focused Senior Product Managerto own and drive the success of ourCore Tax Software Products, includingTransfer Pricing, Provision, and R&D Tax Credits. This role is central to our company’s success, as these products are ourlargest revenue driversand directly impact the value we deliver to customers.
We’re seeking amarket-drivenproduct leader with a passion formarket intelligence, customer feedback loops, trust-building, and education. You should have experience buildingengaged user communitiesand driving product decisions informed by customer insights.
Exactera is a fully remote organization where billable hours are a thing of the past. Generous PTO, Birthdays off, summer Fridays and a robust holiday schedule.
Role Overview:
AsSenior Product Manager, Core Products, you willown the strategy and executionfor Exactera’s foundational tax products. You’ll play a critical role incustomer engagement and market leadership, ensuring that our products aredeeply trusted, effectively adopted, and continuously improved based on market insights.
You will lead initiatives acrossactivation, retention, and monetization, defining product priorities and collaborating closely withdesign, engineering, marketing, sales, and customer successto build solutions that maximize customer value.
Responsibilities:
Strategic Product Leadership
Define and execute the long-term product strategy for Exactera’s Core Products, ensuring alignment with company goals and market opportunities.
Leverage market intelligence and customer feedback to refine our product vision and ensure continuous improvement.
Drive initiatives that enhance trust, transparency, and education in our product experience, ensuring users understand and feel confident in our solutions.
Lead cross-functional efforts to improve activation, retention, and monetization strategies.
Market & Community Engagement
Establish customer advisory councils and user engagement programs to capture insights and build advocacy.
Develop and implement feedback loops to ensure that customer insights are driving product decisions and improvements.
Stay ahead of industry trends, competitor movements, and regulatory changes to position Exactera as the go-to platform for tax professionals.
Cross-Functional Leadership & Execution
Collaborate with sales, marketing, and customer success to ensure go-to-market strategies effectively drive adoption.
Partner with design and engineering teams to build high-impact product experiences that simplify complex tax processes and maximize usability.
Lead customer education efforts by working with team to develop clear documentation, onboarding experiences, and training resources.
Metrics & Continuous Improvement
Define and track key performance indicators (KPIs) to measure product success and drive data-informed decisions.
Optimize product performance by experimenting, iterating, and leveraging insights to enhance user adoption and satisfaction.
What You Will Need to Succeed:
8+ years of experience in Product Management, with 3+ years of leadership experience in B2B SaaS, ideally in a startup environment.
Proven expertise in community management, customer trust-building, and education strategies within a product-led environment.
Strong market intelligence and research skills—you know how to gather, interpret, and act on customer and industry insights.
Experience leading cross-functional initiatives that extend beyond a single product team, driving impact across an organization.
Ability to influence and align stakeholders through exceptional communication and leadership.
Thrive in fast-paced, high-growth environments, balancing both strategic vision and tactical execution.
What We Offer: (The following only applies to US-based positions)
A collaborative team culture with opportunities for career development.
Ample opportunities to be recognized, build valuable skills, and grow your career.
Generous vacation policy, including paid parental leave and Summer Fridays.
Comprehensive health plans with FSA and HSA options.
401(k) retirement plan.
Life and disability insurance coverage.
Supplemental benefits like a dependent care savings plan, pet insurance, will preparation, and an employee assistance program.
About Us:
At Exactera, a FinTech SaaS start-up founded in 2016, we stand at the intersection of human and machine intelligence. Our corporate tax solutions are powered by AI and cloud-based technologies, serving customers worldwide. With over $100 million in funding from Savant Venture Fund and Insight Partners, we are poised for growth. We are committed to diversity, inclusion, and equal opportunities for all.
