Job description
About Customer.io
Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About you
You’re a highly autonomous product manager who thrives at the intersection of customer empathy, strategic clarity, and execution discipline. You love connecting the dots between problems and possibilities—translating feedback, data, and signals into meaningful product direction. You’re energized by accelerating learning, simplifying complexity, and helping cross-functional teams ship excellent work that matters.
You approach product management as a decision-enablement function, not top-down ownership. You understand that the best outcomes come from framing the right problems, validating assumptions early, and collaborating deeply across disciplines.
You have the technical confidence and leadership capability to potentially serve as a Technology Lead on key initiatives, translating strategic product vision into project management.
What you’ll do
- Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
- Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in the development process.
- Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
- Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.
- Break down complex projects into incremental, testable releases—using component reuse and system thinking to accelerate delivery.
- Collaborate closely with Tech Leads and Designers to shape solutions, assess feasibility, and fine-tune implementation details.
- Use AI-enhanced tools (e.g., for prototyping, journey mapping, or copy generation) to increase speed and creativity in product workflows.
- Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.
- Create and maintain clear product documentation, decisions, and async updates to support alignment across distributed teams.
- Mentor peers and cross-functional partners by modeling structured thinking, strong communication, and inclusive collaboration.
- Take on Technology Lead responsibilities for specific initiatives when needed, which may include data modeling, prototyping, coordinating engineering work, and managing delivery risks.
- Translate complex technical concepts between engineering teams and non-technical stakeholders, acting as a bridge for internal communication.
What we’re looking for
- 6+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging.
- Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.
- Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.
- High product intuition balanced with humility and experimentation—comfortable being wrong, eager to learn quickly.
- Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.
- Experience using or developing AI-powered tooling in your product workflow is a plus.
Nice to have
- Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, API’s, and performance requirements
- Track record of serving as a point of contact or DRI (Directly Responsible Individual) for engineering initiatives, with the ability to choose objectives and navigate trade-offs
- Comfort with decision-making in technical contexts.
What we value
- Surfacing customer problems based on qualitative and quantitative data.
- Driving alignment through effective communication.
- Performing market research and presenting findings.
- Using AI to accelerate discovery.
- Helping our teams ship sooner.
Compensation & Benefits
We believe in transparency. Starting salary for this role is $166k-$187k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Zone 1: $199k-$224k USD
Zone 2: $182k-$205k USD
Zone 3: $166k-$187k USD
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with a Recruiter
45-minute video call with the Hiring Manager
60-minute Product case video call with a Product team member
60-minute Product case review call with a panel
30-minute Bar Raiser video call with a member of the tech team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
