Senior Program Manager

Job description

About Wunderkind:

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

About the Role:

We’re looking for a unique blend of operator, strategist, and executional powerhouse — someone who can drive programs across engineering and product teams while also serving as a right-hand partner to the Product & Engineering Leadership Team (SVP of Product, VP of Engineering, & Head of Architecture).

This is a high-impact role at the heart of our technology organization, responsible for both making sure the trains run on time and helping design the tracks.

If you thrive in ambiguity, bring order to chaos, and love working across disciplines to get stuff done — we’d love to meet you.

What You’ll Do:

Program Management & Execution

• Develop and implement program management strategies aligned with company goals, overseeing the full project lifecycle from planning through delivery across client-facing and internal initiatives.
• Lead efforts to embed best practices into the software development lifecycle, continuously refining processes, tools, and team operations to enhance efficiency, quality, and scalability.
• Partner closely with product and engineering to define goals, ensure cross-functional alignment, and maintain clear, consistent communication with stakeholders and leadership.
• Establish KPIs and reporting mechanisms to track progress and performance, drive continuous improvement, and ensure both internal success and strong client satisfaction.
• Facilitate the end-to-end OKR planning and development process, ensuring Product & Engineering goals are clearly defined, aligned, and tracked across teams.
• Identify, implement, and manage tools and systems that enhance cross-functional communication, visibility, and alignment between Product & Engineering, and Commercial teams.

Product Operations Responsibilities

• Act as a strategic thought partner to the Product & Engineering Leadership Team (SVP of Product, VP of Engineering, & Head of Architecture), helping prioritize and align the org to key goals
• Proactively manage budgeting, staffing, and scheduling needs while identifying risks early and developing mitigation strategies to ensure successful project outcomes.
• Drive internal communications and ensure transparency across teams and leadership
• Lead special projects, from hiring initiatives to operational improvements, on behalf of the leadership team
• Prepare briefing materials, leadership updates, and board-level content related to product and engineering progress
• Plan and execute team, department, and leadership offsites—owning logistics, agendas, and outcomes to foster alignment, collaboration, and strategic focus across the organization.

Who You Are:

• 10+ years of experience in technical program management, operations, or chief of staff–like roles within tech organizations
• Strong technical literacy; able to translate between engineers, product managers, and business stakeholders
• Proven track record of managing large-scale programs with multiple stakeholders
• Exceptional communication, prioritization, and organizational skills
• Experience supporting or partnering with senior leaders (e.g., CTO, VP Eng, Head of Product)
• Proficiency in project management software and tools (e.g. Jira)
• Scrappy, low-ego, and thrives in fast-paced, high-growth environments

Bonus Points For:

• Experience at a startup or scaling org
• PMP or other relevant project management certification preferred

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible.

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Hann, Fender, Bed Bath & Beyond, Gucci and more
• Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and weekly sandwich bar or catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional, personal, political, and world news and development
• Generous work life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, 2 weeks of Newly-Wed PTO, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS:

• Proud to be an equal opportunity and safe workplace
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

The base salary range for this role is $150,000 to $180,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

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