Job description
About Cognigy
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy - Our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.
Your new role - Senior Project Manager - EMEA
Location: Germany - Remote / Hybrid (must be based in Germany)
As a Senior Project Manager, you will be responsible for successfully delivering enterprise projects from initiation to completion. You will ensure alignment with the Statement of Work (SOW), manage project scope, timelines, and budgets, and exceed stakeholder expectations through effective project planning and execution. This role is pivotal in ensuring the seamless deployment of Cognigy’s Conversational AI solutions while maintaining transparency and fostering collaboration across all stakeholders.
Your responsibilities will include
- Project Leadership: Plan, execute, and monitor projects from start to finish, ensuring adherence to the agreed-upon scope, timeline, and budget.
- Scope Definition: Collaborate with stakeholders to define project objectives, deliverables, and comprehensive project plans with clear timelines and milestones.
- Communication: Regularly update stakeholders, team members, and senior management on project goals, progress, and potential challenges.
- Risk Management: Identify, assess, and mitigate project risks proactively, developing contingency plans to ensure project success.
- Team Collaboration: Foster a collaborative environment among project team members by defining clear roles, responsibilities, and expectations.
- Accountability Management: Track and manage action items, ensuring all parties deliver on their commitments and project goals are met.
- Quality Assurance: Oversee project testing and ensure deliverables align with Cognigy’s quality standards.
- Post-Project Evaluation: Conduct evaluations to capture lessons learned, applying improvements to future projects.
Growth Potential
At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.
About you
- At least 5 years of proven experience in end-to-end project management, with a strong track record of successfully delivering enterprise projects on time and within budget.
- Experience within professional services, consulting, or industries such as Contact Center operations and Conversational AI.
- Solid understanding of project management principles, methodologies, and tools. Familiarity with APIs and SaaS solutions is advantageous.
- Strong grasp of sales processes and business analysis, with the ability to align project goals with broader business objectives.
- Exceptional ability to manage multiple projects simultaneously with keen attention to detail.
- Proactive approach to identifying challenges and implementing innovative solutions.
- Strong interpersonal and communication abilities to build effective relationships with stakeholders at all levels.
- Expertise in project management software and tools.
- Must be fluent in German (minimum C1 level) and English
Life at Cognigy - What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include -
- Attractive and performance-oriented salary
- Company Pension Scheme
- 25 days paid leave, plus 5 floating days, plus public holidays
- Unique opportunity to help build and shape the company, with little hierarchy
- Flexible working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership, giving you access to a variety of fitness and wellness experiences
- Ongoing learning and development opportunities, including Udemy
- One paid ‘Giving Back Day’ each year, so you can volunteer for a charity or community activity of your choice
- Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more
Equal Opportunity Employer Statement
Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
