About NiCE Cognigy
We create AI-powered customer service solutions using Generative and Conversational AI. Our platform, Cognigy.AI, offers solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. These solutions use intelligent IVR, smart self-service, and agent assist features to automate service, resolve issues instantly, and improve service across communication channels. The platform has many pretrained skills and integrates with enterprise systems to personalize interactions.
We were founded as Cognigy in 2016 and became part of NiCE in 2025. We serve over 1,250 global brands, including Bosch, E.ON, DHL, and Mercedes-Benz. Gartner, Forrester, and IDC have recognized us for our enterprise AI in customer experience. We specialize in natural language processing, enterprise AI, machine learning, multi-channel AI, enterprise software, chatbots, process automation, IVR, customer service automation, and virtual assistants.
We are committed to reducing our carbon footprint. Our 2023 baseline was 1,595 tCO2e in global emissions, and we aim for annual reductions through better energy efficiency, renewable energy, and waste reduction.
Mission & Values
Our mission is “Happy customers with every interaction.”
We value empowering our employees, customers, and partners. We foster continuous growth through mutual respect and trust. Our guiding principles are Innovate Always, a Customer-Centric Approach, Global Reach with Personalized Solutions, and Ethical AI Practices.
Internally, our team, the #CognigyCrew, focuses on four core values: Team, Trust, Technology, and Transparency.
Team & Culture
We have 201-500 employees. We foster a culture that empowers our diverse, passionate, and respectful team. We aim for a work environment with little hierarchy. Colleagues challenge each other to succeed and are supported to do their best work. Our culture is built on mutual respect and trust, supporting continuous growth. Our global team values agility, innovation, and transparent communication.
Benefits & Perks
We offer a competitive, performance-based salary, paid leave, and a company pension plan. We offer flexible working options. We also have events for colleague recognition, rewards, and celebrations. We provide a Global Employee Assistance Program, a ClassPass membership for fitness and wellness, and learning and development through Udemy Business. Additionally, you get a subscription to the Calm for Business app for yourself and five friends or family members, plus one paid ‘giving back’ day each year for volunteering.
Frequently Asked Questions
NiCE Cognigy provides AI-powered customer service solutions, including the Cognigy.AI platform, Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. These solutions incorporate intelligent IVR, smart self-service, and agent assist functionalities to automate and enhance customer interactions.
NiCE Cognigy’s mission is “Happy customers with every interaction.” Its core values focus on empowering employees, customers, and partners, driving continuous growth, and fostering a culture of mutual respect and trust. The company operates under principles such as Innovate Always, Customer-Centric Approach, Global Reach, Personalized Solutions, and Guiding Ethical AI Practices. The internal “CognigyCrew” values are Team, Trust, Technology, and Transparency.
NiCE Cognigy promotes a culture with little hierarchy, where employees are empowered within a diverse, passionate, and respectful team. The company encourages challenging each other to succeed, enabling individuals to perform their best work, and supporting growth through mutual respect and trust. It emphasizes innovation, agility, and transparency.
NiCE Cognigy offers an attractive and performance-oriented salary, paid leave, a company pension plan, and flexible working options. Benefits also include colleague recognition, reward, and celebration events, a Global Employee Assistance Program, and a ClassPass membership. Employees have access to ongoing learning and development opportunities through Udemy Business, a Calm for Business app subscription for themselves and five others, and one paid “giving back” day each year for volunteering.
NiCE Cognigy was founded in 2016.
NiCE Cognigy is active in the Natural Language Processing, Enterprise Artificial Intelligence, Machine Learning, Multi Channel Ai, Enterprise Software, Chatbot, Process Automation, Automation, Ivr, Chat, Live Chat, Agent Handover, Graphical Flow Editor, Alexa, Messenger, Customer Service, Enterprise Software, Nlu, Nlp, Virtual Assistants, Artificial Intelligence, Customer Experience, Customer Service Automation, Innovation, Ai, Conversational Ai, Digital Transformation, Omnichannel, Multi-lingual, Cx, Virtual Agent, Contact Center, Agent Assist, and Conversational Ai Platform markets.
NiCE Cognigy has 201-500 employees.
NiCE Cognigy hires globally with a remote-first approach, allowing employees to work from anywhere.
NiCE Cognigy is not actively hiring at the moment. Check back later for new opportunities.
Yes, NiCE Cognigy is a remote-first company.
NiCE Cognigy's website is www.cognigy.com .
You can find NiCE Cognigy on X (Twitter) and LinkedIn .
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