Job description
Do you want to impact the hardest working people in the world?
Then Jobber might be the place for you! We’re looking for a Senior Revenue Operations Manager to be part of our Revenue Operations (RevOps) department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
The Revenue Operations team sits strategically at the unification of people, process, technology, and data. They work to drive a buyer centric go-to-market strategy and enable the ability for Jobber to engage with the right person, at the right time, in the right way. The team consists of roles that contribute to a whole that is much greater than the sum of its parts.
The role:
Reporting to the Senior Manager, Revenue Operations (PostSale), the Senior Revenue Operations Manager will work closely with go-to-market leadership to drive strategic projects that support our aggressive growth, and improve customer satisfaction and adoption of Jobber. You will help create the vision, structure, and processes required to scale the department and help Jobber become the market leader in the Home and Commercial Services industry. This role is on our PostSale team and will be supporting our onboarding, account management / expansion, and support teams while also assisting our fintech teams.
The Senior Revenue Operations Manager will:
- Support the RevOps org as a senior subject matter expert and participate in the development of junior staff.
- Specifically drive mission critical initiatives across both go-to-market strategy and technical transformation.
- Own the operations of our go-to-market function. Work with key stakeholders in Marketing, Sales, and Success to drive effective processes that help us convert prospects at every stage of the funnel.
- Facilitate and drive strategic planning along with go-to-market leadership and Finance for high level initiatives such as Organizational Structure, Sales tactics, Segmentation, and new experiments.
- Work collaboratively inside and outside the team. You will act as a liaison between the go-to-market craft functions to align with them on top priorities. Also, you will work closely with our technical teams to drive system and process change.
- Establish the source of truth for go-to-market metrics. Create, maintain and communicate the key metrics that impact the business and help set targets to push the team forward.
- Analyze trends and performance in an effort to identify greater efficiencies and better understand process bottlenecks and inconsistencies throughout the entire sales lifecycle.
- Understanding the technological needs of the go-to-market teams, and enacting tooling changes as needed - from sourcing through to implementation.
To be successful, you should have:
- Extensive combined experience in a RevOps or go-to-market craft operations role.
- AI Evangelist; a forward looking, curious mind towards how to leverage AI to improve GTM.
- PostSale background; direct experience working in a postsale function (i.e. onboarding, customer success, expansion, support)
- Rev Ops experience; strong understanding of SMB B2B SaaS go-to-market strategy, processes, pipelines, and technology. [Specific focuses okay (sales, marketing, customer success, etc)]
- Advanced knowledge of Salesforce & HubSpot and experience with BI tools such as Tableau or Mode Analytics.
- Excellent communication skills, including the ability to synthesize data into understandable information that supports effective decision making.
- Experience with digital transformation of rev technology tooling.
- To be comfortable in an ambiguous and fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore.
- The ability to work on multiple projects simultaneously, and establish new processes while streamlining existing ones.
- To be a champion of Jobber’s culture and core values - humble, supportive, and give a sh*t.
It would be really great (but not a deal-breaker) if you had/were:
- Proficient in SQL database language
- Certification in Salesforce or HubSpot
Compensation :
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $121,000, a midpoint of $142,200, and a maximum salary of $163,600 designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
Where you can expect to work:
Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada. We’re committed to ensuring the best experience for all Jobberinos to do impactful work.
What you can expect from Jobber:
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
- A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
- Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player…yet.
- To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
