Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
At ServiceNow, we believe great ideas come from everywhere, and we are committed to building a team as diverse as the challenges we solve. In this role, you will contribute to protecting our corporate and production environments as part of a collaborative, inclusive, and supportive security operations team.
- Monitor and manage security tools and systems that safeguard ServiceNow’s production and corporate environments.
- Use critical thinking to identify patterns and connections between events to support proactive threat detection.
- Share ideas to improve processes, systems, and security outcomes, aiming for smarter, faster, and more efficient ways of working.
- Collaborate with cross-functional teams to ensure systems and tools are securely configured and comply with the latest security baselines.
- Participate in an on-call rotation to respond promptly to priority incidents and support effective incident resolution.
- Assist with deploying and integrating new or enhanced security technologies that protect networks, endpoints, and systems.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Three or more years of relevant experience or an equivalent combination of practical knowledge, self-taught skills, formal education, or work experience.
- JavaScript experience essential.
- ServiceNow platform scripting essential.
- Familiarity with automation tools and scripting languages such as Python or Bash.
- Hands-on experience securing operating systems such as Linux, Windows, or macOS.
- Knowledge of security logging and analysis tools (e.g., Splunk) and vulnerability scanning tools (e.g., Qualys, Nessus).
- A problem-solving mindset focused on defence, resilience, and continuous improvement in security operations.
- Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Relevant certifications (e.g., GSEC, GCIH, CEH, GCIA, CISSP) are a plus but not required.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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