Job description
We are seeking a Senior Service Designer with strong research expertise to join our team for an exciting strategic project. In this role, you’ll not only lead research activities but also translate findings into actionable, visually compelling service design artifacts. You will work closely with researchers to uncover the meaning behind data, synthesize patterns, and co-create narratives that inform strategy, marketing, and service innovation.
Would you like to…
Lead and conduct qualitative research including B2B interviews, note-taking, and synthesis to uncover deep insights
Analyze and affinity map qualitative data to identify patterns, themes, and connections
Fully own the visualization of research findings into high-impact, polished visual artifacts such as journey maps, stakeholder heat maps, root-cause maps, service blueprints, diagrams, and ecosystem models
Lead strategic workshops and working sessions with researchers to identify opportunities
Deliver insights in a way that is tailored to marketing, brand, and cross-functional stakeholders, connecting customer needs to strategic marketing and experience opportunities
We would like you to have…
6+ years of experience in service design and qualitative research, with a strong portfolio showcasing both
3+ years of experience creating and leading the development of visual synthesis outputs such as stakeholder maps, journey maps, and similar diagrams and frameworks
Demonstrated ability to uncover the “why” behind behaviors and connect the dots between individual insights and systemic opportunities
Strong executive presence and communication skills, with experience presenting to and influencing senior leaders
Understanding of marketing strategy, customer segmentation, and audience positioning
Experience conducting research in B2B contexts and with complex decision-making environments
Excellent visual storytelling and artifact creation skills—proficient in tools like Figma, Miro, or similar
Strong facilitation and communication skills, particularly in co-creation and strategic alignment sessions
A degree in Service Design, HCI, Design Strategy, Behavioral Science, or related fields
A systems thinker with the ability to zoom in and out—from detailed data points to big-picture implications
Compensation Range: $55-$65
This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity. This role comes with a variable pay component based on performance.
Want to know more Designit?
Check us out online: www.designit.com. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.
Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases.
Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.
