Senior Software Engineer, Community Support Engineer

  • Remote - China

Remote

Software Development

Senior

Job description

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Community Support (CS) has increasingly become a key driver of enabling Airbnb’s core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSP in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience.

The Difference You Will Make:

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Senior Software Engineer, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will work in a flexible engineering model to support a broader range of initiatives across Community Support (CS) products and capabilities globally.

A Typical Day:

  • Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
  • Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
  • Discuss and align technical specifications and implementation details with other engineers, including cross-team engineers from Global
  • Write clean, testable and maintainable code to implement the features
  • Perform tech design and code reviews and advice/mentor other engineers
  • When you are the POC of the projects, drive the delivery, communicate the status to stakeholders and ensure the overall quality
  • Advocate and participate in efforts to advance Airbnb’s engineering processes and technical foundations.
  • Provide critical input in team roadmap and technical direction.

Your Expertise:

  • 5+ years of full stack software development experience
  • Proficient in at least one major programming language (preferably Java/Scala/Ruby on Rails/Python).
  • Experience with modern Javascript frameworks such as React, Preact, Angular, Next, Vue or Meteor.
  • Passion for delivering products end-to-end: from ideation through planning and scoping to implementation and experimental A/B testing.
  • Exposure to architectural patterns of large, high-scale web applications, such as well-designed APIs, high volume data pipelines, and efficient algorithms.
  • Passionate about design and building UX products. You bring flexibility to collaboration with design and product partners by presenting tradeoffs and iterating to the ideal solution.
  • Outstanding communication and interpersonal skills and detail oriented.
  • Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
  • Fluent communication in both English and Chinese.

Your Location:

This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Share this job:
Please let Airbnb know you found this job on Remote First Jobs 🙏

Benefits of using Remote First Jobs

Discover Hidden Jobs

Unique jobs you won't find on other job boards.

Advanced Filters

Filter by category, benefits, seniority, and more.

Priority Job Alerts

Get timely alerts for new job openings every day.

Manage Your Job Hunt

Save jobs you like and keep a simple list of your applications.

Search remote, work from home, 100% online jobs

We help you connect with top remote-first companies.

Search jobs

Hiring remote talent? Post a job

Frequently Asked Questions

What makes Remote First Jobs different from other job boards?

Unlike other job boards that only show jobs from companies that pay to post, we actively scan over 20,000 companies to find remote positions. This means you get access to thousands more jobs, including ones from companies that don't typically post on traditional job boards. Our platform is dedicated to fully remote positions, focusing on companies that have adopted remote work as their standard practice.

How often are new jobs added?

New jobs are constantly being added as our system checks company websites every day. We process thousands of jobs daily to ensure you have access to the most up-to-date remote job listings. Our algorithms scan over 20,000 different sources daily, adding jobs to the board the moment they appear.

Can I trust the job listings on Remote First Jobs?

Yes! We verify all job listings and companies to ensure they're legitimate. Our system automatically filters out spam, junk, and fake jobs to ensure you only see real remote opportunities.

Can I suggest companies to be added to your search?

Yes! We're always looking to expand our listings and appreciate suggestions from our community. If you know of companies offering remote positions that should be included in our search, please let us know. We actively work to increase our coverage of remote job opportunities.

How do I apply for jobs?

When you find a job you're interested in, simply click the 'Apply Now' button on the job listing. This will take you directly to the company's application page. We kindly ask you to mention that you found the position through Remote First Jobs when applying, as it helps us grow and improve our service 🙏

Apply now