Senior Technical Program Manager

Job description

About Recast:

Recast Software, located in Minneapolis, MN, empowers organizations to better manage and support users and devices. Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. Our software does this by seamlessly integrating with existing IT infrastructure to quickly remediate issues, ensure compliance, enhance security, and maintain clear visibility across all devices. Recast is a rapidly growing software company with its solution being used by thousands of enterprise organizations in more than 125 countries, impacting millions of devices and (more importantly) the people who use them.

About the Role:

The Sr. Technical Program Manager (TPM) will lead cross-functional initiatives that span Engineering and Product. This role is critical to ensuring Recast delivers on its roadmap with clarity, velocity, and measurable impact.

This is a hybrid role with no fixed schedule. Office attendance is typically once per sprint cycle, with additional needs based on project needs.

What You’ll Do:

• Program execution: Own end-to-end delivery of strategic programs, including planning, risk management, and milestone tracking. Lead and coordinate the delivery of multiple technical projects within the program. Understand the feasibility of technical implementations as part of the annual roadmap planning. Support technical team members. Help Product teams with engineering capacity planning and project scopes.
• Cross-functional alignment: Coordinate across Engineering and Product to ensure shared understanding of scope, timelines, and trade-offs. Keep the stakeholders like GTM and Support informed and consult them for input as needed.
• Metrics & reporting: Refine and track KPIs such as DORA metrics, usage impact, and delivery velocity. Report progress to leadership.
• Risk & capacity management: Identify delivery bottlenecks, escalate blockers, and optimize team focus. Identify and manage risks and issues that may impact the program(s).
• Stakeholder communication: Provide regular updates to executive stakeholders and ensure alignment across teams. Work on improvements in visibility, tracking and communication in the projects.

How You’re Measured:

• Percentage of roadmap items delivered on time (>90%).
• Reduction in delivery friction (>30%).
• Percentage of programs with risk mitigation plans (100%).
• Stakeholder satisfaction score (>⁸⁄₁₀).
• Percentage of programs achieving intended business outcomes (>85%).

What You’ve Done:

• 5+ years in TPM roles within SaaS or product-led growth environments, with a proven track record of delivering complex programs.
• Familiarity with modern CI/CD practices. You can engage deeply with engineering teams and effectively translate technical progress and challenges to product and business stakeholders.
• Proven experience in managing and reporting on complex, cross-functional technical programs in fully remote, multi-cultural environments.
• Excellent communication, stakeholder management, and analytical skills to drive alignment and strategic program outcomes.
• Demonstrated ability to lead without authority, leveraging strong influencing and negotiation capabilities.
• Expertise in identifying operational inefficiencies, implementing scalable improvements, and driving adoption through effective change management.
• Skilled at extracting insights from complex data to support decision-making and influence key stakeholders.
• Experience in metric and data driven program management (Setting and managing OKRs, defining KPIs and tracking them).
• Enabling Engineering and Product Managers by fostering a supportive and empowering environment.

What Stands Out:

• A solid background in software development with hands-on experience as a software engineer. You have a deep understanding of code, system architecture, and the complexities of building and deploying software products.
• Strong technical fluency (cloud, DevOps, APIs).
• Familiarity with ADO, GitHub, Aha, Miro, and Asana.
• Experience in infrastructure management or end user computing.
• Experience in a scaling SaaS organization.

What We Value:

• We take initiative. We have a culture of ownership and progress over perfection. We proactively drive outcomes with self-motivation and determination. We deliver results that matter for our customers and our team.

• We get curious. Curiosity moves us forward. We ask questions, try new things, and learn from mistakes. Challenges are opportunities to explore creative solutions that benefit our customers and drive continuous improvement.

• We work together. We appreciate the power of diverse perspectives. Through open communication, we help one another and leverage our collective expertise for better outcomes. We build trust through teamwork.

• We embrace change. Change is inevitable; we meet it with agility and resilience. We navigate with courage and find possibility in uncertainty. We adapt for the future, shaping our path with purpose.

• We choose empathy. We aim to deeply understand the needs of our customers and one another - it’s the foundation of our relationships. We assume positive intent and practice mutual respect. We prioritize a culture of belonging because success is a shared journey.

Compensation, Benefits, & Perks:

• In addition to salary, cash compensation for this role also includes 10% annual discretionary company bonus potential. Salary will vary based on experience, skills, and location.

• Commuting allowance

• Internet reimbursement

• Pension

• Company laptop

• Company cell phone or reimbursement

• Work-life balance and remote work options

Why we love working at Recast:

It takes great people across an entire company to build great tools. As a growing start-up, every employee has an opportunity to make a huge impact on our business, as well as ample opportunities to learn and grow. We are a people-first culture with passionate, talented, and supportive teammates. We are committed to making every employee feel respected and valued. We recognize to bring our best selves to Recast, it’s important for everyone to nurture their lives outside of work.

Recast provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state, local, and international laws.