Job description
Solutions Architect - Solution Design
Remote, United States
JOB OVERVIEW
The Solution Architect is a critical member of the Solution Design team, responsible for ensuring customers have smooth transitions from sales to services, best-build configurations and are making the most of their Legion WFM system technically and functionally. This role also works closely with Consultants on Delivery to establish and follow the Legion Consulting Center of Excellence (CoE) best practices for implementation.
RESPONSIBILITIES AND DUTIES
- Conduct detailed discovery meetings, collect requirements, and gain mutual understanding of customers’ needs followed by positioning ideal customer success solutions to resolve these needs
- Collaborate with internal business development and alliances teams to further align on partner led solutions to support enterprise customer needs
- Drive pre-sales execution to meet and exceed identified services revenue and customer success targets
- Drives the sales handover to the delivery team for implementation kickoff
- Configuration oversight and consulting on best practices
- Account Management support including product-driven upsell opportunities and configuration improvement recommendations
- Ensures consistent product knowledge share via the consulting Center of Excellence (CoE)
- Services selling during the sales process
- Implementation scope and Delivery / Services Statement of Work (SoW) creation
- Validation of and co-own Solution Blueprint with Consultants
- Positioning Legion product during pre-sales process
- Reviewing and development of standard SOW templates
- Mentor & lead Principal Consulting Managers & Consultants
- Proof of Concept (POC) & Pilot requirements definition & timeline
- This role is measured by Statement of Work (SoW) Estimates vs Actual Costs and quality solution blueprints delivered on time
REQUIRED SKILLS AND QUALIFICATIONS
- Prior experience in a customer facing or customer service oriented role.
- Self-motivated and able to work autonomously while incorporating direction for mentors.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Curious mindset that pursues regular learning opportunities to get to know the “how” and “why” of things.
- Experience mentoring or coaching others in technical roles.
- Must have working knowledge of Google Suite applications such as Docs, Sheets, Slides, etc.
PREFERRED QUALIFICATIONS AND ATTRIBUTES
- 3-5 years in Workforce Management Software preferred
- Proactive and able to command respect through intelligence, hard work, and persistence
- Personal passion and fervor for industry-leading next-generation technology
- Ability to operate in an environment with limited resources
- A great communicator who can distill powerful messages which resonate with customers
- Track record of building positive relationships with peers
- Continuous and thoughtful listener, able to learn from others and leverage input
- Strong personal work ethic focused on high priority issues; action and results-oriented
- Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior
- Prioritizes customer health
- Hands on leadership
- Cares deeply about service quality and the end user experience
COMPENSATION & BENEFITS
Salary Range: $125,000 - $140,000 + Bonus + Stock Options
At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data.
Our posted salary range is done so in good faith based on national data and may be refined for a candidate’s region/town/cost of living. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position.
Benefits include, but are not limited to:
- $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
- 401k plan
- Discretionary Paid Time Off and Paid Holidays
- Parental Leave
- Equity
- Monthly Wellness Reimbursement
- Monthly Lunch on Legion
ABOUT LEGION
Join Legion’s mission to turn hourly jobs into good jobs. We’re a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that’s collaborative, fast-paced, and entrepreneurial. With us, you’ll grow your skills, work closely with experienced executives, and contribute significantly to our mission.Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and has proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we’re making real change.
If you’re ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.
BACKGROUND AND OPPORTUNITY
There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.
For more information, visit https://legion.co
EQUAL EMPLOYMENT OPPORTUNITY
Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
DISABILITY ACCOMMODATION
For individuals with disabilities who need additional assistance at any point in the application and interview process, please email [email protected]
Legion is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, color, sex, sexual orientation, gender identity, age, national origin, veteran, disability status, or any other basis covered by appropriate law.
How We Determine What We Pay
As a fully remote employer, Legion determines pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate’s region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay.
Job Applicant Privacy Policy
This Job Applicant Privacy Policy (“ Policy”) describes how Legion Technologies, Inc. (“ Legion”, “ we”, “ us” and “ our”) collects, uses, and discloses “personal information” as defined under California law from and about job applicants who are residents of California.
This Policy does not apply to our handling of data gathered about you in your role as a user of our consumer-facing services. When you interact with us as in that role, the Legion Privacy Policy applies.
- Types of Personal Information We Handle
We collect, store, and use various types of personal information through the application and recruitment process. We collect such information either directly from you or (where applicable) from another person or entity, such as an employment agency or consultancy, background check provider, or other referral sources. This information includes:
Identification and contact information, and related identifiers such as full name, date and place of birth, citizenship and permanent residence, home and business addresses, telephone numbers, email addresses, and such information about your beneficiaries or emergency contacts.
Professional or employment-related information, including:
- Recruitment, employment, or engagement information such as application forms and information included in a resume, cover letter, or otherwise provided through any application or engagement process; and copies of identification documents, such as driver’s licenses, passports, and visas; and background screening results and references.
- Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships
Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information.
Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history.
Other information such as any information you voluntarily choose to provide in connection with your job application.
- How We Use Personal Information
We collect, use, share, and store personal information from job applicants for our and our service providers’ business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions.
- With Whom We Share Personal Information
We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable):
- Internally: to other Legion personnel involved in the recruiting and hiring process.
- Vendors: such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable.
- Legal Compliance: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency.
- L itigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party.
- Business Transaction Purposes: in connection with the sale, purchase, or merger.
- How to Contact Us About this Policy – If you have any questions about this Policy, please contact [email protected].
