Job description
Narvar is Growing! We are looking for a Solution Architect who thrives at the intersection of technology, customer success, and complex problem-solving. If you have a strong technical aptitude, extensive customer-facing experience, and thrive in a fast-paced environment, we want to hear from you!
As a Solution Architect on Narvar’s Professional Services team, you’ll play a critical role in delivering exceptional post-purchase experiences for some of the world’s most iconic brands. You’ll lead the technical strategy and solution design for our most complex and strategic implementations—ensuring our customers realize maximum value from Narvar’s platform.
This is a high-impact role that requires a mix of technical depth, customer empathy, and cross-functional leadership. You’ll work closely with customers, project managers, engineers, and product teams to design scalable solutions that drive results—bringing Narvar’s products to life in unique and sophisticated environments.
Day-to-Day Responsibilities:
- Partner with Sales Engineering and the Professional Services team to validate scope and feasibility for strategic implementations of Narvar full product suite.
- Deeply understand each customer’s eCommerce and retail operations—including fulfillment, delivery, returns, and customer communication—to design solutions that solve real-world pain points.
- Develop solution architecture, integration strategies, and technical delivery plans that align Narvar’s platform capabilities with each brand’s business goals and operational constraints.
- Lead technical discovery and solution design sessions to map customer systems (e.g., OMS, WMS, ERP, eComm platforms) to Narvar’s product stack, ensuring scalable and future-ready implementations.
- Act as a trusted technical advisor to enterprise retail clients, translating complex requirements into clear, actionable architecture while educating stakeholders on trade-offs and best practices.
- Provide hands-on technical leadership and troubleshooting throughout the implementation lifecycle, with deep involvement in API design, payload mapping, and system configuration.
- Collaborate closely with Project Managers, Customer Engineers, and Product Managers to ensure high-quality, on-time delivery across global projects.
- Stay current on retail and logistics trends—bringing insights back into solution design and helping customers stay competitive in a fast-evolving market.
- Identify opportunities to streamline common implementation patterns, define reusable solution templates, and guide internal enablement around Narvar’s product capabilities.
- Capture customer feedback and real-world use cases to influence product direction, surfacing enhancement opportunities to Product and Engineering teams.
What We’re Looking For:
- 8+ years of experience in a Solution Architect, Implementation Consultant, or Technical Pre-Sales role—ideally within SaaS, eCommerce, supply chain, or logistics technology.
- Deep understanding of Order Management Systems (e.g., Manhattan, Salesforce Order Management, IBM Sterling, or custom-built OMS platforms) and their role in the end-to-end eCommerce lifecycle.
- Familiarity with warehouse management (WMS), transportation management (TMS), and fulfillment operations, including integrations with systems like Shopify, Salesforce Commerce Cloud, Magento, NetSuite, and others.
- Strong technical foundation with expertise in API integration, data mapping, event-driven architecture (e.g., webhooks, messaging queues), and troubleshooting cross-system data flows.
- Experience designing scalable, performant solutions that support complex order flows, returns logistics, shipment tracking, and post-purchase customer experiences.
- Demonstrated ability to lead technical discovery, solution design, and stakeholder alignment in enterprise implementation environments.
- Excellent communication and collaboration skills—able to clearly articulate technical solutions to a wide range of audiences.
- A consultative, customer-first mindset with the ability to balance strategic vision, technical constraints, and business value.
Why Narvar?
We’re on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That’s why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you’ve ever bought something online, there’s a good chance you’ve used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we’ve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We’re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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