Job description
About KOMOJU
KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.
About the position
As a Solutions Architect, you will play a pivotal role in our sales team, bridging the gap between our technical solutions and our valued clients. This dual-role position combines Technical Pre-Sales responsibilities with Technical Account Management duties, ensuring a seamless experience for our clients throughout the entire lifecycle.
Key Responsibilities
Collaborate closely with the sales team to understand client needs and tailor solutions accordingly.
Respond to client inquiries, RFPs, and RFIs, providing technical expertise and addressing any concerns.
Assist in the creation of compelling proposals, ensuring they align with client requirements.
Serve as the primary technical point of contact for assigned client accounts, developing and nurturing strong relationships.
Understand the client’s business goals and proactively identify opportunities for enhancing their experience with our solutions.
Provide technical guidance, support, and troubleshooting assistance, ensuring client success and satisfaction.
Conduct training sessions for clients and internal teams to enhance understanding and effective use of solutions.
Facilitate seamless onboarding by supporting clients in integration, configuration, and initial technical setup.
Develop and maintain detailed technical documentation, such as FAQs, integration guides, and solution blueprints.
Act as a bridge between clients and the product team by collecting and communicating client feedback to drive product enhancements.
5+ years of experience in a Technical Pre-Sales or Sales Engineering role within the technology sector
Experience in implementation, technical account management, or customer success capacities.
Strong understanding of technology products, services, and industry best practices.
Demonstrated hands-on experience with APIs, SDKs, and system integration techniques relevant to payment and e-commerce platforms.
Strong Stakeholder Engagement skills, able to collaborate effectively with senior individuals internally and externally.
Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
Problem-solving mindset and the ability to adapt to dynamic client environments.
Familiarity with CRM tools and sales enablement platforms.
Fluent in Japanese & Business level English
At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
10 days regular vacation, additional 5 days summer and 5 days winter vacation
Paid birthday holiday
Budget for self-learning allowance, to ensure our employees’ skills remain current
Language training for Japanese
