Job description
Why Praecipio?
We Are On a Mission to Build Connected Enterprises, One Organization at a Time.
At Praecipio, we don’t just deploy tools; we integrate them seamlessly, aligning your strategic vision and the teams executing it. We understand that tech’s true value lies in how it’s used—empowering, not complicating. We leverage our VISTA approach to dive into the heart of your business, aligning strategies, processes, and people. We’re the hands-on experts who get the right shit done, redefining how you work, not just the tools you use.
What is MSM at Praecipio?
Modern Service Management (MSM) from Praecipio ensures our clients stay ahead. Our solutions prioritize speed, enabling rapid responses to market changes and technological advancements. We offer 24⁄7 real-time support to dedicate hands-on technical and enterprise architectural expertise to give clients secure IT systems that are compliant, and resilient against threats and solutions to optimize how clients work within the tools. We do this through 3 subscription options to help Praecipio build ongoing knowledge and expertise in our clients technology stack.
Day-to-Day Responsibilities
- Understand and educate on various SaaS solutions lifecycle and develop opportunities within the MSM ecosystem and client engagements.
- Build and manage excellent client relationships providing true consulting on Praecipio subscriptions.
- Implement specific business processes or solutions to address particular operational or technical challenges for multiple client engagements simultaneously. Manage multiple client engagements, understanding each client’s architecture and diverse user needs (e.g., engineering, marketing, PMO, HR). Provide tailored solutions, optimize the Atlassian environment, and support work management processes across various business units.
- Lead client requirements gathering, process analysis, deployment, and user acceptance testing.
- Work independently on medium to large projects and assignments, leveraging project management tools and methods.
- Voicing delivery risks and providing solutions that resolve system, process or business blockers for the client and the team.
- Create key documentation adhering to Praecipio standards.
- Partner with other teammates and teams to ensure a high quality deliverable and proper client expectations.
By fulfilling these responsibilities, you play a vital part in achieving project success and maintaining a collaborative and efficient work environment
Requirements for Success
Technical Proficiency
- Knowledge in ITIL, Agile, DevOps and other ways of work best practices in order to advise on and implement client solutions
- Familiarity with automation tools and scripting languages (e.g. Atlassian SDK, Javascript, Groovy, JQL, Python, SQL, Bash/Shell ) for automating repetitive tasks and service delivery processes.
- Expertise in managing IT incidents, problems, and changes using frameworks like ITIL, ensuring efficient service continuity and minimal downtime.
- Understanding of security practices, including identity and access management, data protection, and vulnerability management.
- Ability to analyze service data and generate meaningful reports using tools like Power BI, Tableau, or native reporting in ITSM tools.
Consulting Experience
- Active Listening is essential, including the ability to understand client needs, gather requirements, and translate them into effective solutions using Atlassian tools.
- This involves verbal and written effective communication, collaboration, and stakeholder management throughout the project lifecycle.
- Adaptability and customer orientation during times of change
Qualifications
- Minimum of 3 years of customer-facing consulting experience, with demonstrated expertise in analyzing, optimizing, and implementing work management processes across at least 3 distinct business units or departments.
- Minimum of 3 years implementing technical solutions and optimizations across the Atlassian suite (and supporting methodologies)
- Minimum of 3 years leading client engagements / projects in change management
- Atlassian Certified Individual (any Atlassian Cert)
- Open to travel up to 25% per quarter to client sites
Salary 115,000 - 125,000 USD
401K Match
Flexible PTO
40hr Volunteer Time Off
Location
Remote in the US Only
Praecipio Consulting is an equal opportunity employer and will consider all qualified applicants without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.Praecipio complies with applicable federal, state, and local laws governing nondiscrimination in employment.
