Job description
Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.
The Solutions Engineer role merges expertise in product knowledge with crucial involvement in the sales and customer integration phases. You will support our sales team by leading technical presentations and product demonstrations, while ensuring our solutions align with the prospects’ requirements. Beyond the sales phase, the role extends to guiding customers through the integration process with Brevo, emphasizing dedicated support to help clients achieve their business objectives. This position demands a balance of technical acumen and customer engagement skills.
As a Solutions Engineer, you will:
- Define, customize and execute implementation plans with key deliverables and project milestones with the CSM/PM and Deliverability experts.
- Define and execute implementation plans, ensuring optimal setup and usage of product features, including API integrations.
- Work closely with the CSM team & Technical teams (Product, Engineering, and Customer Care) to keep on optimizing the implementation process.
- Address technical questions from customers, offering accurate and comprehensive information to foster confidence in our solutions.
- Create compelling technical proposals that highlight the unique advantages and value proposition of our products.
- Proactively test, troubleshoot, and monitor client setups during the implementation phase, ensuring a seamless onboarding experience.
- Conduct product training sessions for customers and the revenue department, and provide technical guidance during product installation and customization.
- Stay abreast of industry trends and product developments, and facilitate the integration of customer feedback into product development, enhancing product relevance and competitiveness.
What will contribute to your success:
- Bachelor’s degree in Engineering, Computer Science, or related field.
- +3 years of experience in Consulting, Sales Engineering, Technical sales, or Product management roles.
- Strong technical background with a special focus on RESTful API and capability to exploit logs and strong understanding of the e-mail marketing sector.
- Fluent in French & English
- Exceptional presentation and communication skills, with the ability to effectively communicate technical information to a non-technical audience.
- Experience with CDP (customer data platform) is a plus!
- Proven ability to develop relationships and consult with customers to understand their business challenges and objectives.
- Ability to work collaboratively with cross-functional teams, including sales, product development, and marketing.
- Excellent problem-solving skills and the ability to think strategically about business and technical challenges.
- You are curious, eager to learn, and have great adaptability to change!
What we offer :
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- Work council benefits (Leeto)
- Social and green committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you!
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents
- Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
- …and more!
Meet us !
- A first video interview with our Talent Acquisition Team
- A second video interview with a Solutions Engineer
- Case study
- A last video interview with our Head of Solutions
Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
