Job description
Overview:
Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity.
Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students.
Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to provide tangible solutions to the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer journeys, and expand globally.
The Role
The purpose of this role is to support the technical aspects of the sales process by being the conduit between sales, global engineering and support teams. You will be the technology and product expert in the team with extensive knowledge of the Vivi product and its features and the environments in which is runs. You will the expert at setting up the Vivi product and configuring it within our customers’ environments. You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers. You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support team.
This role is 100% remote, but we are looking for an individual in the Mountain / Central Time Zones.
Responsibilities
Being a point of contact for technical questions within the sales team
Liaising with the global engineering and support teams to solve problems as they arise
Gathering customer requirements
Supporting customers through the evaluation and onboarding process
Configuring Vivi within customer environments
Advising customers on how to best configure their environments to work with Vivi
Assisting with responding to RFI’s and RFP’s
Completing technical documentation required by customers
Competitor research
Technical guidance for salespeople in pre-sales meetings and possible demos(virtual and in-person)
Keeping the sales team up to date with technology
Developing and documenting implementation plans and best practices
Experience:
3-5 years’ experience in a similar technical role
Experience of sales technology, processes and deal pipelines, K12 EdTech and SaaS knowledge preferred
Experience of working within commercial sales team
Demonstratable experience of working with wired networking technology including switch and firewall configuration and troubleshooting
Demonstratable experience of working with wireless networking including LAN configurationand troubleshooting
Highly Desirable Experience:
Cisco Certified Network Associate (CCNA) preferred
CompTIA A+ Certification preferred
Experience applying ITIL (Information Technology Infrastructure Library) methodologies
Experience working with the Atlassian Suite (Jira Service Desk and Confluence)
Experience working with CRM (HubSpot, Salesforce, etc.)
Experience of working with AV equipment, specifically HDMI displays, projectors and interactive touch panels
Knowledge of all major desktop and mobile operating systems
Knowledge of networking practices as applied in school environments
Essential Skills:
Relationship-driven with customer-first mentality
Excellent written and verbal communication skills
Excellent problem-solving skills
Have a passion for technology, particularly in the EdTech space
Strong organizational and administrative skills, including an ability to prioritise workloads and meet deadlines.
Demonstrated ability to take initiative when problem solving and exercising judgment
A great team player who can work autonomously when required
