Summary
ConverseNow is seeking a results-oriented Sr. Quality Analyst to write and execute test scripts for their voice channel chatbot solutions. The candidate should have experience testing chatbots or conversational AI systems, knowledge of natural language processing (NLP), and familiarity with automation software like Selenium with Python.
Requirements
- Proven experience in testing chatbots or conversational AI systems
- Strong knowledge of natural language processing (NLP) and chatbot functionalities
- The ability to document and present findings in a clear and concise manner
- Comfortable testing Web API applications
- Familiarity with testing web applications that have complex workflows
- Familiarity with Point of Sale (POS) Systems will be a major plus
- Familiarity with automation software - e.g. Selenium with Python
- Agile scrum methodologies knowledge
- 3 - 7 years of software testing experience
- Bachelor's Degree in Computer Science
Responsibilities
- Creating test scripts based on technical documentation, User Experience Designs, and user story acceptance criteria
- Creating test plans for functional and user acceptance testing
- Executing test cases with integration test data to validate feature functionality
- Documenting the testing results and preparing execution documentation for sign-off
- Ensuring all requirements are tested by preparing a test scenario traceability matrix
- Understanding the product and identifying the scenarios to be tested in a sprint
- Developing both manual and automated tests
- Identifying automation needs and process improvements relevant for the squad
- Performing regression testing to ensure product integrity after modifications, enhancements, and/or defect fixes are made to existing functionality
Preferred Qualifications
Familiarity with testing chatbots or conversational AI systems in a high transaction environment
