Job description
Why you’ll LOVE Sagent:
You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!
By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.
Sagent powers servicers and consumers. You power Sagent!
Position Summary:
Sagent is seeking a seasoned and visionary Data Services Analyst SR Principal to join our DataOps team. This role is instrumental in maintaining, optimizing, and evolving our enterprise-wide data platforms, driving both operational excellence and strategic transformation. This position requires deep hands-on expertise in SQL Server, PostgreSQL, and Snowflake, as well as strong experience with cloud platforms such as Azure and GCP. The ideal candidate brings a modern mindset to DevOps integration, automation, and performance tuning, along with a leadership approach to mentoring, architecture planning, and collaboration with cross-functional teams.
Key Responsibilities:
Database Administration and Support
Administer, monitor, and optimize SQL Server (2012–2019+) (10+ years)
- Expert in CDC, replication (Snapshot, Transactional), backups/restores, HA/DR (AlwaysOn, Log Shipping), and SQL Agent jobs
- Performance tuning, index/statistics maintenance, and use of DMVs/system stored procedures
Manage and maintain PostgreSQL environments (5+ years)
- Configure logical and streaming replication, WAL archiving, PITR, and user access controls
Support and enhance Snowflake infrastructure (4+ years)
- Manage roles, warehouses, ingestion pipelines, performance tuning, and cost optimization
Cloud Platform & DevOps Integration:
- Administer and provision databases using Azure and GCP managed services (6+ years)
- Strong understanding of compute, storage, network, IAM, and Kubernetes integration
- Develop, maintain, and troubleshoot CI/CD pipelines using Azure DevOps (repos, pipelines)
- Contribute to Infrastructure as Code (IaC) using tools like Terraform or ARM templates
- Integrate database objects and schema changes into secure, version-controlled deployment workflows
Monitoring, Incident Management & Optimization:
- Proactively monitor environments using Dynatrace and SolarWinds
- Lead incident response, perform root cause analysis (RCA), and ensure business continuity
- Maintain system health through automated maintenance and observability enhancements
Day-to-Day DataOps Support:
- Monitor capacity, performance, and storage; perform patching and health checks
- Provide responsive support for tickets and on-call events
- Maintain runbooks, database inventories, and change logs
- Ensure adherence to data governance, security, and compliance policies
Architecture & Strategic Leadership:
- Lead database architecture design for modernization and cloud-native projects
- Define scalable replication, storage, and retention strategies aligned with business and regulatory needs
- Recommend new tools, technologies, and practices for cost efficiency and performance
Capacity Planning & Cost Management:
- Forecast and plan database capacity (compute, IOPS, storage) across environments
- Optimize performance and cost across Snowflake, Azure SQL, and other cloud platforms
Security, Governance & Compliance:
- Enforce access control, encryption, and auditability standards across platforms
- Support regulatory compliance (SOX, PCI, HIPAA) through documentation and process enforcement
- Collaborate with Security and Risk teams to mitigate vulnerabilities
Documentation, Standards & Quality Control:
- Create and enforce standard operating procedures (SOPs) and best practices
- Maintain architecture diagrams, performance baselines, and configuration documentation
- Participate in and conduct code reviews of database objects and scripts
Team Leadership & Mentorship:
- Serve as a technical mentor to junior DBAs and engineers
- Lead knowledge-sharing initiatives and technical onboarding for new team members
- Champion a culture of continuous improvement and learning
Testing & Disaster Recovery Readiness:
- Partner with QA to ensure data integrity and performance validation
- Simulate DR scenarios, validate failover processes, and ensure recoverability
- Lead DR planning and documentation across systems
Cross-Team Collaboration & Project Support:
- Work closely with Engineering, DevOps, Application, and Security teams on:
- Application releases, schema changes, and integrations
- Database modernization and cloud migration initiatives
- Snowflake replication design and optimization
- Represent DataOps in architecture reviews, change advisory boards, and vendor discussions
Required Experience and Skills:
- 10+ years of experience with SQL Server administration
- 5+ years with PostgreSQL and Snowflake
- 6+ years working with Azure and GCP
- Experience supporting large, mission-critical systems
- Deep understanding of DevOps, CI/CD, and automation
- Strong knowledge of database security, encryption, and access controls
- Proficiency in PowerShell, Bash, or Python is a plus
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or relevant discipline with 10 - 12 years of experience in a related field. Experience will be considered in lieu of a degree.
- Certifications in Azure, GCP, or Snowflake
- Experience in Financial Services or highly regulated industries
- Familiarity with containerized DB deployments and Kubernetes operators
Why Join Sagent:
- Competitive salary and benefits
- Remote flexibility and work-life balance
- High-impact role with visibility across teams and leadership
- Supportive, collaborative, and forward-thinking team culture
- Opportunities to lead major initiatives in cloud and data modernization
Perks!
As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!
Why Sagent?
Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.
Sagent is a joint venture that combines Fiserv Inc.’s decades of market-leading fintech expertise with Warburg Pincus’ skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We’re growing fast and need you to help shape our future.
Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
