Job description
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
The Onboarding team at Boulevard is at the forefront of our customers’ journey—guiding new businesses onto our platform through custom migration, scoping discussions, and hands-on support. As we scale, we’re building powerful self-serve tools and workflows that let customers onboard quickly, reliably, and with confidence.
As a Staff Product Designer for the Onboarding quad, you’ll own the end-to-end experience for bringing customers live on Boulevard: from early discovery and data mapping to fully self-service flows. You’ll partner with Product, Engineering, Customer Success, and Migration Specialists to turn a complex, multi-step process into an intuitive, delightful experience—laying the foundation for onboarding automation.
At Boulevard, we’re big enough to provide stability and resources but small enough for you to make a meaningful impact. Join our close-knit design team and help redefine how self-care businesses leverage data to thrive.
What you’ll do
- Shape the vision-Define the roadmap for custom-scoped migrations today and self-serve tools of tomorrow.
- Collaborate on strategy - Partner with PMs and CSMs to translate customer pain points into clear product goals, ensuring our designs drive measurable impact.
- Contribute to our design system - Expand our BUI design system with new modular components for migration status tracking, error handling, guided experiences and more.That meet best practices for accessibility, consistency, and rapid iteration.
- Evangelize onboarding excellence - Help define success metrics (time-to-first-value, migration completion rate, support volume) and iterate toward them. Share insights and best practices across the company.
- Own the design process end-to-end – Lead research, wire-framing, prototyping, testing, and high-fidelity UI design, ensuring seamless execution and implementation.
- Influence our design culture – Share knowledge, mentor designers, and help raise the quality bar for our team and industry.
What you’ll need to thrive:
- Master of ambiguity- You can navigate evolving requirements and refine designs as the problem space becomes clearer.
- Proficiency with design tools – You’re fluent in Figma and comfortable defining or extending component libraries.
- A strong grasp of product thinking – You can translate business and service provider needs into designs that drive measurable outcomes.
- Strong user-research chops - Comfortable running interviews, usability tests, and synthesizing insights into actionable designs
- Experience in B2B or operational SaaS tools – You understand the workflows and needs of service-based businesses.
- Collaboration mindset – You thrive working closely with PMs, engineers, and other designers to create impactful experiences.
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
🏝 Take a break whenever you need with our flexible vacation day policy.
🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
💚 Family planning resources and specialized support programs.
🔮 Equity: get ahead on the ground floor and grow with Boulevard.
💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
