Staff Quality Engineer

Job description

👋 About Owner.com

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

🌎 Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

🚀 Our traction

In just over 3 years we’ve generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but thrive.

⭐ Our team

Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2025 to keep pace with our customer growth.

🌆 Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.

🔍Why we’re looking for you

Owner.com’s restaurant‑commerce platform is scaling explosively, and our testing infrastructure must scale faster. We’re seeking a mission‑driven Staff Quality Engineer to build out a world‑class test platform that makes shipping secure, reliable, and fast. You’ll split time between quality‑infrastructure engineering (designing for shift‑left CI/CD, automation, and observability) and quality enablement (tools, coaching, and cultural embedding).

Your work will directly empower the websites, ordering flows, mobile apps, and back‑office systems that thousands of restaurants—and millions of diners—rely on every day.

💥 The impact you will have

• Build & scale testing infrastructure: you’ll own the end‑to‑end architecture and maintenance of test orchestration platforms, test runners, data‑management tools, and developer‑facing quality tooling that support all teams—from backend services to React Native apps.
• Embed quality into CI/CD pipelines: evolve GitHub Actions/Buildkite so tests run intelligently on file‑change, parallelized for speed, with built‑in analysis, coverage, flakiness detection, and fast feedback to engineers.
• Drive shift‑left and continuous improvement: Partner with product and development to implement early testing strategies via contract‑testing, TDD, specification reviews, and risk‑based automated testing that surface defects before deployment.
• Own quality observability: build dashboards and metric pipelines to track code coverage, test churn, CI test latency, reliability trends, and guardrails to reduce customer‑facing defects.
• Apply SRE principles to testing reliability: define and monitor “quality SLIs” (e.g. deploy‑blocking flake rate < 1%) and “error budgets” tied to critical flows—helping balance release velocity and acceptance criteria.
• Lead incident review with a quality lens: assist with postmortems, identify test‑coverage gaps and process enhancements, and help generalize improvements across teams.
• Champion the “you build it, you test it” philosophy: coach engineers on best practices, evangelize accessible testing toolkits, and support onboarding of new teams.

🤝 Who you’ll work with

• Daily collaboration with Backend, Frontend, & Mobile engineering across multiple time zones
• Product & Restaurant Success teams—to align quality metrics and test coverage with business outcomes
• SRE & Platform engineers—to ensure test infrastructure is reliable, performant, and easy to maintain

✅ Minimum requirements

• 5+ years building test automation frameworks, CI/CD systems, or developer tooling in production environments
• Proficiency in at least one scripting/programming language used for automation (e.g. Python, TypeScript, Go)
• Hands‑on experience with testing frameworks (Jest, Playwright, Cypress, etc.) and automation tools (Testcontainers, Docker‑Compose, etc.)
• Proven track record integrating testing deeply into CI/CD pipelines (e.g. GitHub Actions, Buildkite, Jenkins, Flux CD) with intelligent test execution and automated analysis
• Deep familiarity with test environments: virtualizing dependencies, using service‑virtualization or testcontainers to isolate CI from production services
• Understanding of all layers of testing: unit, integration, end‑to‑end, performance, contract, security, including metrics and test flakiness tracking
• Strong debugging and analytical skills; experience diagnosing flakes, CI inefficiencies, or automation bottlenecks
• Excellent written and verbal communication: you break complex topics into actionable insights and instructions
• Passion for building systems that empower engineers—quality should be as obvious from “done” as reliability is

🌟 Bonus Experience (Nice to have)

• Experience working at scale: test platforms that support hundreds of engineers or microservices, and heavy backend workloads
• Familiarity with performance/load testing platforms like k6, JMeter, Locust, or chaos‑engineering tools
• Exposure to mobile CI pipelines in React Native or Flutter and mobile QA automation frameworks
• Experience in regulated environments: PCI‑DSS, SOC 2, threat modeling or automated security tests woven into CI/CD
• Knowledge of GitOps or release‑orchestration tools (e.g. Argo CD, Spinnaker) as part of quality gate workflows
• Previous work in infrastructure‑oriented ops or SRE roles that focused on availability, response time, and error budgeting

🏆 Pay & benefits

• Competitive salary of $200,000k - $240,000 USD plus generous pre‑IPO equity package.
• 100% remote across U.S. or Canada
• Comprehensive health, dental, and vision coverage
• Home‑office stipend, top‑tier laptop, and tools you need to do your best work
• Twice‑annual company off‑sites to connect and ideate

🚀Ready to become a quality‑infrastructure leader for modern restaurant‑commerce software? Apply now and help build the backbone that lets developers ship confidence at web‑scale.

🚩 Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as “phishing” or “spam” and do not respond.