Job description
Zingtree helps high-stakes customer support teams deliver fast, consistent, and compliant answers—every time. Our Agentic AI platform enables support agents to follow complex procedures with ease, resolve issues faster, and ensure customers get the right outcomes in moments that matter. We work with leading brands across finance, healthcare, telco, and tech. As demand for intelligent automation and guided CX grows, we’re scaling our sales team to help more enterprises transform their support operations.
We’re seeking a Strategic Account Executive who thrives in a consultative sales environment and is passionate about how AI is shaping the future of customer experience. You’ll play a key role in identifying, engaging, and closing high-value opportunities with large organizations in regulated and high-complexity industries. This is an opportunity to sell a high-impact product with clear ROI and strong market momentum.
This is a remote role reporting into the Chief Revenue Officer, and we are prioritizing candidates based in the MIdwest and East Coast regions of the United States.
What You’ll Do
- Own the full sales cycle from discovery to close for strategic enterprise accounts
- Build and execute account plans targeting Director- and VP-level CX, Ops, and IT leaders
- Uncover complex customer challenges and map them to Zingtree’s AI-powered solutions
- Collaborate cross-functionally with Marketing, Product, and Solutions teams
- Forecast pipeline and performance accurately using HubSpot (or equivalent CRM)
- Represent Zingtree at industry events, webinars, and executive briefings
Who You Are
- 5+ years of experience in consultative B2B sales, ideally selling SaaS to enterprise
- Proven ability to navigate complex sales cycles with multiple stakeholders
- Strong understanding of the CX tech stack (e.g. CRMs, CCaaS, chatbots, WFM tools)
- Familiarity with AI in support automation, agent assist, or decision intelligence
- Exceptional communication, storytelling, and negotiation skills
- A proactive, curious mindset and a bias for action
Nice to Haves:
- Experience selling into regulated industries (e.g. healthcare, finance, insurance)
- Background in solutions consulting, customer success, or CX operations
- Prior startup or high-growth tech company experience
What We Offer
- Competitive Compensation with opportunity for discretionary bonus
- Comprehensive Health Benefits - 100% of employee premiums and 75%-80% of dependent premiums on most health, dental, and vision insurance are covered by us
- 401K plans - Add to your retirement planning
- Paid Parental Leave - Paid time off for parents to spend time with their new child
- Unlimited PTO - Take the time you need to recharge and bring your best self to work
- Flexible Remote Work - Work from anywhere
- Co-Working Reimbursement - Expense up to $200 a month on co-working space
- Home Office Stipend - Receive up to $700 to create a great work environment at home, and $100 a month for Internet, phone, etc.
Our Values
- Lead with action: We are doers. We move fast with purpose, fearlessly blaze new trails, and fail fast and learn quickly, to achieve positive outcomes for our customers and the business.
- People really matter: We win as a team. We care about all humans—our customers and our employees—achieving professional greatness and making a meaningful impact on the world.
- Ownership leads to results: When we say we’ll deliver, we deliver. We act responsibly with integrity, high standards, and hold ourselves accountable to the results of our actions.
- Expertise creates value: We are learners. We continuously build and share knowledge, invest in growing ourselves, and put expertise into action to fully realize our potential and goals.
- Transparency builds trust: We respectfully tell it as it is. We are direct, honest, and open with the information that matters, and communicate in a caring way that builds stronger trusted relationships with each other.
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