Job description
About Onit
Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement.
Position Summary:
Onit is growing and we are in need of an experienced Support Analyst . The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.
Key Responsibilities:
Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Support Analyst will have the following responsibilities and duties:
Provide front-line and ongoing product and technical support for Onit’s products and solutions
Develop and maintain expert knowledge on Onit’s product suite
Educate users on all functions and features of our product line
Assist with management of account software subscriptions
Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction
You take responsibility for projects end-to-end, from idea to completion
Provide assistance to colleagues where needed
Participate effectively as an individual and team contributor within a multifaceted technology environment
Support delivery and implementation services as necessary
Qualifications and Skills:
The ideal and successful Support Analyst will possess most of the following skills and qualifications:
Demonstrated ability to quickly understand business requirements and expectations
Excellent verbal and written communication skills
Detail-oriented with strong organizational skills
1-3 years of related technical support is preferred (SaaS software preferred)
Prior experience working on electronic e-billing or accounting experience is a plus
Excellent Microsoft Office Suite and general documentation proficiency
Ability to multi-task and prioritize across several projects simultaneously
High aptitude and EQ
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