Summary
Join our growing TV and Radio Advertising Analytics support team as a Support Representative. The ideal candidate would be organized, punctual, able to follow directions while providing valuable feedback, and have a desire to work with TV and Radio media groups.
Requirements
- High School Diploma or equivalent
- More education or experience may be preferred
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
- To be a personable and confident communicator
- Understanding of company products, services, and policies
- Proficiency with computers, especially with CRM (Customer Relationship Management) software, and strong typing skills
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision-making skills
- Self-motivated career-driven individual willing to work diligently to advance
- Adaptability to varied tasks and accountability for the completion of a specific task in a timely manner
Responsibilities
- Answering or making calls to clients to learn about and address their needs, and provide answers to any questions or issues with products or services
- Responding efficiently and accurately to users via phone, email and live chat, explaining possible best practices or solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with users, confirming or clarifying information and being able to escalate user questions and set appointments for Product Advocates or Account Managers
- Building lasting relationships with users and other team members based on trust and reliability
- Utilizing CRM (Customer Relationship Management software), communication plans and technology tools appropriately
- Understanding and striving to meet or exceed expected representative metrics while providing excellent consistent customer service
- Making data and user recommendations for products or services that may better suit client needs and setting appointments for Product Advocates
- Taking part in CRM training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Benefits
- Paid time off
- Medical
- Dental
- Vision
- 401(k)
