Job description
Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
As a Customer Support Representative with Keeper, you will handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Shift: Tuesday-Saturday, 6:30pm to 2:00am CT
Responsibilities
Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
Know when to escalate more in-depth issues to the Tier 2 team
Provide excellent B2B customer service and top notch support
Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them
1+ years of experience in a technical support role
Experience with Google Docs and MS-office tools
Excellent communication and presentation skills, both written and verbal
Ability to work independently and as part of a team in a fast-paced, high-growth environment
Proven history of maintaining a high level of professionalism with customers
Preferred
Bachelor’s degree
Salesforce experience
ServiceNow experience
Technical proficiency with smartphones, tablets and computers
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt
