Job description
Support Representative APAC (Asia-Pacific)
Where We’re Coming From
Certn is flipping the script on background screening with The World’s Easiest Background Check—and we’re not slowing down. With over $127M in funding and a spot on Deloitte Canada’s Fast 50™ three years running, we’re scaling fast and rewriting the rules of trust and identity.
We’re on the hunt for a Support Representative in the APAC region who’s ready to bring the empathy, hustle, and laser-sharp attention to detail our clients deserve. A team player who is motivated and driven to contribute to an innovative AI product—ideally an early adopter or someone excited by emerging technologies, even if not yet an expert!
If you thrive in fast-paced environments, love solving problems, and aren’t afraid to dive deep into data, processes, or tricky verification calls—this role’s got your name written all over it.
The Role: Support Rep (a.k.a. The Calm in the Chaos)
You’ll be on the front lines helping customers and candidates move through their background checks smoothly, confidently, and with a smile (yes, even over email). You’ll also be digging into the operational engine—handling manual verifications, spotting discrepancies, and making sure we’re delivering accurate, high-quality checks every time.
This isn’t just support. It’s support that matters. The kind that helps people land jobs, move countries, and unlock big opportunities.
What You’ll Be Doing (aka, Your Superpowers in Action):
Master the Details
Manually fulfill background checks with precision—employment, education, licensing, you name it.
Investigate and verify data from third-party sources around the globe.
Manage confidential data with integrity, care, and full compliance.
Deliver 5-Star Support
Be the friendly, knowledgeable voice our users connect with via phone, chat, and email.
Answer questions, resolve issues, and guide people through their checks like a pro.
Keep your cool under pressure and turn even the trickiest queries into positive experiences.
Document Everything
Record verified info and findings in our systems with clarity and accuracy.
Write polished reports that meet client-specific standards and flag inconsistencies like a boss.
Perform quality checks on completed files and help keep our accuracy standards sky-high.
Collaborate Like a Champ
Team up with peers to troubleshoot issues, share knowledge, and improve processes.
Contribute to onboarding and support new teammates when needed.
Embrace continuous improvement—spot inefficiencies and pitch better ways of doing things.
What You Bring to the Table:
Must-Haves
A customer-first mindset with top-tier written and verbal communication skills.
Natural attention to detail—you catch the little things others miss.
Comfortable navigating multiple tools, tabs, and tasks at once.
Tech-savvy and adaptable—picking up new systems quickly is second nature to you.
Experience working in a fast-paced, high-volume environment where priorities shift fast.
A high level of discretion and maturity when working with sensitive data.
A can-do attitude—you don’t wait to be told what to do, you get things done.
Bonus Points For
Experience in support, operations, or admin roles (especially in SaaS, HR tech, or background screening).
Familiarity with verification processes, compliance frameworks, or privacy laws.
Multilingual fluency (we love global reach!).
Prior experience with tools like Zendesk, Intercom, or CRM platforms.
What’s In It for You?
Vacation Mode On: 4 weeks of paid vacation + paid sickness entitlement.
Flex Life: Remote-friendly setup, work-from-home allowance, and a flex allowance to make your work-life balance flawless. Occasional travel will be required.
Growth Fuel: A professional development budget to level up your skills.
Ownership & Impact: Your work here will be meaningful, impactful, and directly shapes the future of our product.
A team that’s high-performing, transparent, and actually fun to work with.
Oh—and you’ll help us build the product that powers our own background checks (meta, right)?
Ready to Be the Backbone of a Better Background Check?
This isn’t your average support job. This is your chance to be part of a category-defining company, doing work that actually matters—and having fun while doing it.
Let’s build trust, simplify complexity, and help people move forward together.
As part of the hiring process, a background check will be completed—don’t worry, you’ll get to see our product in action (and we promise it’s as easy as we say it is).
We’re All In on Inclusion
At Certn, we’re committed to equity, diversity, and belonging. Be your full self here—we’re better for it. If you need accommodations during any stage of the hiring process, let us know and we’ll support you however we can.
