Job description
Company Description
Comoto Holdings is America’s largest omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Common Tread, Cycle Gear, REVER, and J&P Cycles deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences.
Job Description
The Comoto Rider Support Team is currently looking for V-Twin Motorcycle focused Representatives for our next new hire class, which is tentatively scheduled for October 6, 2025!
Important Information:
- Compensation is $17-$18/hr. Eligible for performance based increase after a 4 month progress review.
- Additional compensation via sales incentives, internal seasonal incentives, seasonal overtime opportunities/bonuses, attendance bonuses. and yearly company bonus.*
- The start date for the role is expected to be October 6, 2025. Training will be Monday to Friday day shift (exact hours TBD). Once the 9 week training period is complete, team members will be expected to transition to a new schedule, which may include weekends.
- This is a remote position.
- Team members within a reasonable commuting distance to one of our 3 locations in Ormond Beach, FL; Philadelphia, PA or North Las Vegas, NV may be asked to occasionally attend a day of work in office.
- This role requires familiarity of motorcycles, specifically a familiarity with the needs, trends, and preferences of the V-Twin segment. (Harley, Indian, and other cruisers)
- This is not a technical position. You don’t need to be a mechanic, just a dedicated rider!
Product Specialist / Customer Service and Sales / Customer Loyalty / Rider Support; this role is all of those jobs in one. This isn’t just about answering customer calls: You love to ride. You love looking for the next upgrade or add-on for your bike. You love helping other riders get the parts and gear they need. You are an excellent communicator, both verbally and written.
Our V-Twin Rider Support Team Members are V-Twin aficionados that are devotees of the powersports industry and understand the importance of assuring a great customer experience, driving sales, and providing support for all riders that contact three companies under the Comoto Family of Brands: J&P Cycles, Cycle Gear, and RevZilla.
Our next Rider Support Team Member will:
Handle all ranges and levels of interaction with customers via phone, email, and live chat to help facilitate all aspects of customer interactions with enthusiasm, polish and professionalism.
Assist with questions pertaining to fitment, application, modification, and selection of motorcycle parts, gear, and accessories, with an eye to the V-Twin segment.
Answer standard customer service questions as required, such as assisting customers with returns, lost packages and placing orders.
Take the advice given to the next level and help customers place orders for a complete customer experience.
Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, and bike modification, among others.
Work with our logistics, techs, suppliers, order management teams, and other staff on a case by case basis to ensure that we overdeliver in every opportunity!
Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
Be an excellent, polished communicator both verbally and through writing.
Help fellow riders all day, every day.
Qualifications
Our next Customer Service and Support Associate will have:
Commitment to Comoto’s Core Values. You can learn more about those here.
Passion for motorcycles and related products (required)
Strong overall knowledge of motorcycle gear and accessories
Sound problem-solving and analytical skills
Established communication, interpersonal, and listening skills
Ability to interact and work in a fast-paced, team-driven environment
Time management skills and the ability to organize and manage multiple priorities
Ability to work a schedule outside of standard business hours, including nights and weekends
Experience in retail, service, or hospitality industries is a plus
Ability to speak multiple languages is a plus
High school diploma or equivalent required. Bachelor’s degree is a plus.
Additional Information
All your information will be kept confidential according to EEO guidelines.
