Job description
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a _“perfect”_ candidate, so we don’t look for the right “ fit” – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
🌟 Support Service Coordinator L1
Location: Denver, CO / Remote
Position Type: Full-time, Non-Exempt
Reports to: Manager of Service Coordination
Effective Date: 7/14/2025
💡 Why Pax8?
At Pax8, we don’t just offer jobs—we offer a place to belong. As the leading cloud-based SaaS marketplace, we simplify the cloud journey for our partners with cutting-edge technology, business intelligence, and proactive service. We’re fast-growing, high-energy, and deeply human. Here, your work matters—and so do you.
We believe in Compassionate Candour, We Before Me, and Driven by Passion. We celebrate curiosity, vulnerability, and resilience. If you’re looking for a “work home” where you can grow, contribute, and be recognized, you’ve found it.
🎯 Your Mission
As a Support Service Coordinator L1, you’ll be the heartbeat of our support operations. You’ll triage and assign cases, manage escalations, and ensure every partner interaction reflects our commitment to excellence. You’ll help others feel seen, supported, and confident—because that’s how we want you to feel, too.
🛠️ What You’ll Do
📬 Case Triage & Assignment
- Monitor support queues and ensure timely, accurate case routing.
- Match cases to the right experts using skill tagging, schedules, and smart logic.
- Communicate clearly with partners and internal teams to align expectations.
- Use tools like ServiceNow and the Pax8 Marketplace to guide decisions.
- Make candidates feel acknowledged and excited to engage.
🚨 Escalation & Quality Oversight
- Act swiftly on critical escalations and out-of-office requests.
- Monitor support quality through calls and case reviews.
- Provide feedback that builds confidence and continuous improvement.
- Ensure every interaction leaves partners feeling valued and respected.
📊 Workforce Coordination
- Maintain accurate workforce data—skills, schedules, availability.
- Update dashboards and reports to reflect real-time changes.
- Support intelligent routing and performance analytics.
- Help the team feel empowered, informed, and ready to succeed.
🌱 What You Bring
- 1+ year in support operations or service coordination
- Detail-oriented with a passion for data accuracy
- Familiarity with ServiceNow, SharePoint, Outlook
- Strong communication and collaboration skills
- Analytical mindset with a drive to improve processes
- Comfortable in fast-paced, evolving environments
- Eagerness to learn and grow—certifications like MS-900 or ITIL 4 are a plus
💖 How You’ll Feel
- Curious as you explore new systems and tools
- Confident as you master intelligent routing and quality frameworks
- Valued as your insights shape partner experiences
- Connected through collaboration with passionate teammates
- Inspired by a culture that celebrates learning, feedback, and growth
🧭 Work Environment & Travel
- Hybrid or remote with secure, private internet access
- Standard office equipment used regularly
- Primarily sedentary role
- Infrequent travel expected
Compensation:
- Qualified candidates can expect a compensation range of $43,000/yr to $54,000/yr or more depending on experience.
Expected Closing Date: 08/29/2025
\*\*\* Colorado law requires an estimated closing date for job postings. Please don’t be discouraged from applying if you see this date has passed\*\*\*
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Please take a moment to review our Proprietary Rights and Non-Competition Agreement —this document outlines important information about your rights and responsibilities if you join our team.
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
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