System Administrator

Job description

Who We Are

Urban Insight is a leading digital agency creating innovative websites and web applications for organizations that make a difference. We specialize in solving complex problems through website and web app strategy, design and development using open-source content management systems (primarily, Drupal and WordPress, and headless or composable architectures). Our clients include some of the most well-known museums, nonprofits, universities, cities, and other institutions. Urban Insight has been in business for 25 years and continues to expand each year. We thrive on having a professionally rewarding environment where team members are encouraged to grow.

The Opportunity

We are seeking a skilled, detail-oriented SysAdmin with a passion for efficiency, problem-solving, and collaboration to join our team. In this role at Urban Insight, you will manage all aspects of our systems, software, and developer operations. You will be instrumental in ensuring the stability, security, and optimal performance of our website development systems, tools, and processes. The ideal candidate will have experience as an IT generalist, and be able to provide guidance and technical support across the company. This role will be instrumental in the Onboarding and Offboarding of all employees and contractors.  This position reports to the Director of Infrastructure and will collaborate closely with the Development Department and the entire Urban Insight team.

Key Responsibilities

1. Manage hardware, software, and account access; and provide technical support and troubleshooting across our fully remote, distributed team.
2. Be the face of technology for all new hires for onboarding and handle all offboarding activities.
3. Manage the security and reliability of our websites, systems, and internal infrastructure.
4. Collaborate with developers to ensure consistent and efficient work. Make sure they follow best practices, use the right tools, and maintain a strong working relationship.
5. Develop and maintain technical documentation, technical policies & procedures; and foster a culture of strong documentation.
6. Manage and perform hosting setup and configuration, security upgrades, and site launches for client projects.

Qualifications

• 5+ years proven experience as a Systems Administrator or similar role.
• Strong knowledge of system and network administration, including proficiency in Linux/Unix and MacOS environments (Windows experience is a plus)
• Experience with cloud platform setup and maintenance (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with open-source CMS frameworks such as Drupal & WordPress.
• Familiarity with web development technologies and tools (e.g. Lando, Docker, Composer)
• Solid understanding of security best practices and the ability to implement and monitor them effectively.
• Excellent problem-solving and communication skills.
• Ability to work well in a collaborative team environment.
• Relevant certifications (e.g. AWS Certified SysOps, LPIC-1, CISSP) are a plus.

About Urban Insight

• Urban Insight is a leading digital agency with 35+ team members. https://www.urbaninsight.com/
• We work with some of the best-known museums, nonprofits and other institutions, such as LACMA, The Broad, University of Southern California, City of Los Angeles, and the Japanese American National Museum.
• We’ve won numerous design awards including such as for our work for Stay Housed Los Angeles and the National World War 1 Museum & Memorial.
• We’re the top-ranked Web development agency in Los Angeles, according to Clutch, an independent analyst. Have a look at what our clients say about us: https://clutch.co/profile/urban-insight
• We have a clearly defined project management methodology and case management system.
• We run on the Entrepreneurial Operating System.

Why Work at Urban Insight?

• We take on interesting, meaningful projects for appreciative clients.
• We offer a flexible working environment - work from anywhere in the United States.
• We work with you to create a career path that works for you.
• The average employee tenure is 6.5 years.
• We’re stable and growing. We’ve been in business for 23+ years and continue to grow each year.
• We offer a casual and flexible working environment with plenty of opportunities for growth for the right candidate.
• We believe in a reasonable life/work balance and enjoy 40-hour work weeks.
• We allocate resources and time for training and professional development.
• We have weekly events to keep the team connected: Lunch & Learns, Lightning Demos, Game Breaks.
• There are many more reasons: https://www.urbaninsight.com/careers

Compensation

We offer a highly competitive compensation packages which depends on your qualifications and experience. Our Part Time package includes:

• Hourly Compensation Range $30-35 DOE
• Sick Time

To Apply