Job description
Description
Are you passionate about learning and applying VMware’s core products to drive customer success? Do you have strong business acumen and technical skills, with the ability to quickly get up to speed on VMware’s latest solutions? Are you inspired by helping organizations achieve their goals through the power of technology?
If so, we have the perfect opportunity for you!
This is your chance; at ITQ, we provide an environment for learning and growing alongside colleagues who uphold high-quality standards. We’re passionate about our clients, but we’re equally passionate about empowering our employees to embrace new skills and ways of working.
Your role at ITQ:
As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware Products.
Your responsibilities and technologies:
You will be working for a long-term period with a number of assigned strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware.
You will also be collaborating with the broader ITQ and VMware by Broadcom account team and specialists as you perform the following:
· Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:
· Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives.
· Deliver technology roadmaps & assessments that provide next step and outcome-focused plans to drive customer VCF adoption
· Provide Solution Guidance & best practices review to identify performance optimization opportunities.
· Optimize Operations to confirm activities are aligned with stated technology goals & priorities.
· Provide Industry insights and benchmarking to realize cost savings and reduce operational risk.
· Provide feedback to Product Management and Engineering to drive awareness and prioritization of customer feature requests and service adoption blockers and effectively communicate status with the customer and account team.
· You will use your organizational and planning skills to keep track of your customer’s plans, consumption rates and adapt as needed driving customer value.
The Benefits of Working at ITQ:
Integration:
· A comprehensive onboarding process at the company’s headquarters in the Netherlands, followed by an informal lunch or dinner with your “buddy.”
ITQ:
· A friendly atmosphere with a strong company culture.
· Regular team events ( team building, after works, partner/publisher conferences).
· Flexible working hours and remote work.
Excellence:
· Collaboration with top experts in the field, participation in regular trade shows and events, and global networking opportunities.
· Participation in innovative and large-scale projects.
· Continuous training programs and funded certifications.
· A clear and ambitious vision for the future, with openness to your ideas and feedback.
What are we looking for in you?
· You are passionate about your work as a TAM and can guide the customer trough their issues, translating them into concrete solutions.
· You communicate effectively in French and English and can act as a professional advisor to enterprise clients.
· You are curious to learn new technologies—because that’s what you love.
· You are a native French speaker and reside in France.
What do we offer?
Numerous opportunities for personal and professional growth.
A competitive salary package, a collective bonus, and an annual budget for training and certifications.
A company car or mobility budget.
A remote work budget to organize your workspace.
Social benefits such as premium health insurance, provident coverage, and an employee savings plan.
An opportunity to join a warm and inclusive team, the ITQ family
Join ITQ: At ITQ, the individual takes center stage; we encourage everyone to pursue their unique passions. Are you a driven and passionate professional? We’d love to get to know you better!
