Job description
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!
The Manager, Technical Account Management position is a unique opportunity to build and lead a Technical Account Management function at one of the most innovative and beloved platforms in the industry. As the first Manager of TAMs at Figma, you will have the ability to help define the vision, shape the team, and influence how we drive technical success for some of the world’s most forward-thinking companies. You’ll combine deep technical expertise with customer success acumen to guide your team in driving adoption, steering complex implementations, and ensuring our customers realize maximum value from the Figma platform. This team focuses on the technical aspects of customer success—from API integrations and custom plugin development to identity implementations and technical onboarding. If you are a strategic builder of post-sales technical teams who thrives in high-growth environments and wants to leave a lasting mark, there is no better place to do it than in this role at Figma!
In this highly collaborative role, you will partner with leaders in Customer Enablement, Onboarding, Solutions Consulting, Sales, and Product to deliver seamless technical experiences for our customers. Your ability to translate complex technical concepts into business value, lead a team of technical post-sales specialists, and build trusted technical relationships both internally and externally will make your team an indispensable strategic addition to Figma’s GTM strategy.
If you’re passionate about solving complex technical challenges, enjoy working at the intersection of technology and customer success in a high-growth environment, and love helping enterprise teams unlock the full potential of developer tools, we’d love to meet you.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
- Lead and motivate a diverse team of TAMs across the globe
- Build and implement programs that help scale our TAM function and drive greater impact for our customers
- Establish success metrics for your team and monitor team performance, supporting team members in exceeding their goals
- Participate in customer meetings alongside your team
- Assist in continual training and development, including mentorship, hiring, and career growth
- Work cross-functionally to help define and execute our technical post-sales strategy
We’d love to hear from you if you have:
- 3+ years people leadership experience for technical post-sales (preferable) or pre-sales teams.
- 6+ years of relevant customer-facing technical experience (Technical Account Manager, Technical Implementation or Support, Solutions Architect, Solutions Consultant, or similar) in a SaaS organization
- Experience developing and implementing strategic programs that have impact and reach across teams
- Experience establishing performance metrics and operational rigor for a team of technical ICs
- Effective storyteller; strong verbal and written communicator/presentation skills
- Strong experience working effectively with cross-functional partners (Success, Sales, Product, Success)
- Hands-on approach to problem solving. Is an effective coach but can jump in as a player when needed
While not required, it’s an added plus if you also have:
- Experience managing teams across time zones/ regions preferred
- Has scripting or development experience (basic experience is okay)
- Has a public presence, experience leading speaking engagements, or can point to externally facing talks, webinars, or presentations they’ve hosted
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
Annual Base Salary Range (SF/NY Hub):
$164,000—$288,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.
