Summary
Join us in shaping the future of software technology! AnyDesk is looking for a talented and highly ambitious Technical Support Specialist to provide fast and useful technical assistance on our remote access software.
Requirements
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- 1 years+ experience in a customer contact-centered area
- Successfully completed studies or training in the IT field
- Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
- Distinct customer and service orientation and understanding of the customer point of view
- Fluent in Cantonese, English and Mandarin with strong communication skills, any additional languages (Japanese, Korean, Thai, and German) are a plus
Responsibilities
- Provide technical support by phone, email, and live chat to AnyDesk clients
- Develop best practices for recurring problems, together with your team
- Collaborate within and outside of your team to support broader business objectives
- Support our sales and business development team
- Contribute to knowledge management by creating technical articles and work arounds
- Advise the customer about our product with their business requirements in mind
- Ensure the satisfaction of our customers
Preferred Qualifications
- Understanding or experience with REST API is a big plus
- Resilient and flexible
- Positive problem-solving attitude and a hands-on mentality
Benefits
- Ambitious and self-driven culture
- Generous leave entitlements
- Hybrid working mode (WFH)
- Personal and professional development focus and room for creative ideas
- Fun place to work where everyone is valued
- Free drinks and snacks
