Job description
Tele-Sales Representative
Location: Remote
Territory: USA, East Coast
Schedule: Monday-Friday
Our tele-sales Representatives are the face of the rapidly growing team at Downeast Cider, the #1 hard cider in the Northeast and #2 hard cider in the country. Your mission will be to increase the sales and visibility of Downeast Cider with our off-premise retail partners. You’ll be spreading the good unfiltered word about our innovative portfolio of craft hard cider and beyond.
We’re committed to developing our people along with our brand. We invest in your success through a comprehensive onboarding program, regular ride-alongs with your manager and teammates, ongoing sales excellence training and a well-defined path to promotion. We’re on a journey to become the #1 hard cider in the US and there will be plenty of growth opportunities available as we continue to grow. If you’re competitive, persistent, reliable, and have a passion for craft cider, we want to hear from you!
Mission of the Role:
Telesales Representatives are responsible for increasing sales throughout a specified territory. They are building relationships, making sales calls, executing our sales process, maintaining accurate records and working through the proper channels at the wholesaler level to ensure these orders are entered
What you’ll do:
Job Responsibilities:
-Conduct phone-based sales outreach across a designated territory.
-Strengthen relationships with existing retail partners and establish new customer accounts.
-Introduce new products to accounts and drive product trial through effective merchandising (e.g., displays, POS materials).
-Identify sales opportunities during each call by asking insightful questions, organizing collections, and focusing on sales growth.
Recordkeeping:
-Maintain accurate and timely records of all sales activity.
-Enter contact information and detailed call notes after each interaction.
-Log account updates and activities in the CRM system.
Performance Expectations:
-Make 40–50 sales calls per day.
-Complete 25 sales activity forms daily.
-Achieve a minimum of 300 cases sold per month.
Who you are:
Passionate about craft cider
Experience providing superior customer service
Excellent oral and written communication skills
Self starter who is motivated with strong organizational and time management skills
Able to adapt to shifting priorities and manage multiple responsibilities effectively
Valid driver’s license and vehicle
21 years of age or older to comply with federal and state regulations
Must reside in the same area as the covered territory
Must-Haves:
Proven ability to deliver excellent customer service
Proficiency in using a laptop and digital tools
At least one year of sales experience (or recent graduate with relevant experience)
Background in working as part of a team—professionally, academically, or through extracurriculars
Positive, engaging personality
Nice-to-Haves:
Experience in phone-based sales
Familiarity with the alcohol industry
Background in consumer packaged goods (CPG)
Comfortable navigating CRM software
Proficient in Google Workspace (formerly G Suite)
Strong communication skills, including a flair for GIFs, memes, and text messaging
We know not everyone checks every box. If you’re excited about this role and bring relevant skills or experiences, we encourage you to apply and tell us why this opportunity excites you. Drop the “to whom it may concern” and give it to us straight - why you?
What we offer:
Unlimited paid time off
Paid holidays
Variable compensation up to 40% of your base salary with quarterly bonus payouts
401k with 4% company match
Health & dental insurance
Company-provided short term disability
Mileage and expense reimbursement
Monthly phone stipend
Quarterly sales team training/retreats
Regular team contests with additional financial incentives
Earn your ticket to our annual “Elite Slinger’s Club” - this year we went to Mexico!
Company-wide celebrations, including a summer offsite and holiday party
Cider allowance (how big is your fridge?)
All offers of employment are contingent upon the successful completion of a background check, conducted after a conditional job offer has been made. Candidates will have the opportunity to review and respond to any findings.
Base Pay Range:
$450,000-50,000 (Variable compensation up to 40% of your base salary with quarterly bonus payouts)
