Job description
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
The MongoDB Education team is a global team which strives to drive developer adoption of MongoDB and Realm through education, programs, and community. As a diverse team we work to be the leading channel that provides an effective, professional, and enjoyable experience where people learn about and become experts in MongoDB. Join our team and see how you can add value while also growing your career!
This role can be based out of any of our offices in Mexico or remotely in the Mexico region.
Responsibilities: Training Coordination
Responsibilities will primarily be in three major areas of education: live training schedules, support for live events, records maintenance for all events.
Live Training Schedules
- Work with the business units and leads, setting up scheduled content events, and special event based projects as requested
- Perform LMS related duties to include creating events, sessions, curricula, evaluations, assignments, and assessments
- Upload and maintain events and their session content prior to handing off to stakeholders
- Ensure learning entries are well organized, consistent, and up-to-date and catalog entries have accurate data
- Schedules, coordinates, and manages a variety of recurring and one-time training sessions as needed
Support for Live Events
- Provide customer support for event-based education programs, such as customer inquiries/escalations and troubleshooting training problems
- As requested, work with the stakeholders to proctor/attend as support staff on scheduled events that are within working hours
- Work with instructors to ensure smooth delivery of training
- Provide operational support for live training initiatives to include managing the setup within the LMS, attendance, course records, etc.
- Proactively monitor systems to support learners
Records Maintenance for All Events
- Responsible for pulling reports from within the system to update attendance and provide details of learner actions
- Acquires data from various internal source systems in order to perform analysis, reporting, and build data visualization
Miscellaneous
- Keep up-to-date with the different platforms and tools we work with
- Maintain procedural documentation
- Provide operational support for educational initiatives
- Other duties as requested
Job Qualifications
- Keen attention to detail, high degree of accountability and integrity
- Innovative, energetic, and independent self-starter
- Experience taking initiative and owning end-to-end deliverables in a fast-paced, multi-priority environment
- Exceptional written, verbal, and interpersonal communication skills
- Positive, proactive, and able to always exercise great judgment
- Experience working with reporting software/systems, including Google Sheets and/or Excel
- Working knowledge of Zoom platforms
- The ability to manage and own assigned portions of projects
Bonus Points
- Recent experience in a fast-paced, multinational technology company
- Experience in training or the desire to work in a training environment
- Knowledge and/or hands-on experience with a Learning Management System (LMS)
- Previous experience with CRM software (e.g Salesforce), Zendesk or BI tools (e.g Tableau)
- Skilled with Gmail, Google Drive, Google Sheets, Google Docs, and Google Slides
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1263136484
