Job description
TransferMate– a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.
Our team is dedicated to delivering the best possible experience for our partners and their customers. We know that a happy team is one that performs at the highest level and our #OneTeam ethos encourages mutual support, respect, recognition, and rewards. In Ireland, we have been recognised as a Great Place to Work for 9 consecutive years, with 35 offices worldwide, we do business across 100+ countries on a daily basis.
Working hours - 6pm - 2.30am PHT
Responsibilities
Acquire an understanding of the payment processes & Treasury functions
Respond to queries in a timely manner & ensure all items are actioned as expected
Communicate all relevant information to colleagues within the team
Ensure that all information pertaining to a customer is retained within the pertinent file.
Ensure all tasks are completed daily in a timely and effective manner, escalate outstanding items to management
Provide support to the payments team by contacting global banking partners in relation to incoming and outgoing payment transactions
Authenticate documentation and transaction information
Organise Treasury meetings, set the agenda and circulate minutes of the meeting.
Maintain effective communication between the Treasury department, internal departments and counterparty banks Ad hoc Treasury and Reporting projects.
Ad hoc Treasury and Reporting projects.
Ensure that all policies and procedures regarding Anti-Money Laundering, along with, all the Company’s internal controls and policies pertaining to the Money Transfer services are adhered to at all times
Proficient in Microsoft Office (Excel, Powerpoint & Word)
Diligent, conscientious, organized and accurate.
Excellent teamwork skills and the ability to communicate and work effectively with colleagues.
Treat all company resources, processes and people with respect, honesty and integrity.
Fluent in English, portraying practical examples.
Experience working in a Customer Service/Business Role.
Understanding of the Regulatory environment pertaining to the Money Transmission Businesses in Ireland to ensure all internal controls and procedures in this respect are adhered to at all times and regulatory considerations explained to customers in a professional manner.
Competitive annual leave and additional days per length of service
Remote working and flexible working hours
Maternity and paternity leave
Compassionate leave
TransferMate is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.
