Job description
Title: Co-op/Intern, User Research- Fall 2025
Location: Remote, Canada (Ontario)
Term: 4 months
Start Date: September 8, 2025
Openings: 1
We are looking for a User Research Intern to support our User Research team in conducting studies, organizing research materials, and ensuring seamless collaboration across the Product and Design teams. This role is ideal for someone passionate about understanding user behavior, streamlining research processes, and contributing to impactful product decisions.
WHAT YOU’LL DO:
- Assist in User Research Activities: Support the planning, scheduling, and coordination of user research sessions, including usability testing, interviews, and surveys.
- Recruit Participants: Help with participant sourcing, screening, scheduling, and compensation.
- Data Organization & Analysis: Support data analysis by identifying patterns in qualitative and quantitative research findings and structuring observations into reports, presentations and lists.
- Research Enablement: Maintaining and improving our research infrastructure, including the research repository, templates, research tools and Slack channel, ensuring all research materials are easily accessible, reusable and actionable.
- Process improvement: Identify new ways to level up our research practice by sharing knowledge with the team, improving research processes, engaging the organization, and scaling our impact
WHAT YOU’LL NEED:
- Currently pursuing or recently completed a degree in a related field (Human-Computer Interaction, Psychology, Design, Sociology, etc.) or some proven related work experience.
- Strong interest in user research, UX, and product development.
- Some academic and/or practical experience with research methodologies such as interviews, surveys, desktop research or competitive intelligence
- Moderate to high proficiency with word processing, spreadsheet and presentation tools
- Excellent verbal and written communication skills, ability to structure information into clear, accurate and compelling deliverables
- Excellent organizational skills and strong attention to detail
- Entrepreneurial mindset—you’re prepared to own your tasks from beginning to end, think creatively, seek new and better ways of doing things, adapt to evolving circumstances, identify issues and opportunities, and tackle them proactively
WHO YOU ARE:
- Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach and a focus on finding new opportunities.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Dare to go beyond the expected to achieve greatness. #StepUp
One Team: Make Hootsuite a place we soar together by respecting each other’s individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-ZZ1
