Job description
About Mixbook
Mixbook is the #1 rated photo book service in the US, with over 30K 5-star reviews, empowering over 6 million people to design and share their one-of-a-kind stories. We’re a profitable, growing company known for our intuitive design platform, exceptional quality, and fanatical customer service. But Mixbook is more than just a product - we’re a team of passionate individuals driven to make a difference.
What truly sets Mixbook apart is our commitment to creating a workplace where you can thrive both personally and professionally. We value collaboration, open communication, and a growth mindset. We believe in empowering our team members to take ownership, embrace challenges, and make a meaningful impact.
Our culture is built on a foundation of trust, constructive feedback, and a shared passion for delivering outstanding results. If you’re looking for a place where your contributions are valued, your voice is heard, and you can grow alongside a talented team, then Mixbook is the place for you.
As the Value Stream Manager at Mixbook, you will be a key member of Mixbook’s global Printer Operations team, driving daily operational excellence and long-term growth. You’ll lead end-to-end management of our supply network to deliver planned-predictable-performance across quality, delivery and cost dimensions. This hands-on role is critical in ensuring we meet and exceed customer expectations while driving operational effectiveness and sustainably.
Mixbook has reached a level of scale where a focus on execution and continuous improvement will unlock higher levels of supply network performance and customer satisfaction. Mixbook is #1 in photo books, and our investment in AI over the past few years has paid off in accelerated growth.
We’re looking for a versatile manager who excels at building strong relationships, driving performance, collaborating across teams and stakeholders, and uses data to identify solutions and drive continuous improvement.
What You’ll Do
- End:End Management: Execute on all aspects of our end-end value stream; from customer order receipt, through manufacturing at suppliers, through logistics providers, and finally to customers, on-time, on-quality, and on-cost.
- Execution Model: Define and execute a supply network operating model that drives growth and operational effectiveness.
- Trusted Partner: Build, manage, and optimize relationships with a global network of suppliers and shipping carriers to ensure quality, delivery, and cost performance.
- Quality Management: Responsible for overall quality management system, including: process framework, process documentation, supplier quality audits, CAPA, and SCAR. Act as lead investigator for all significant quality excursions.
- Fulfillment & Logistics: Oversee end-to-end fulfillment operations, ensuring on-time delivery, carrier performance and management of carrier credits process.
- Process Optimization: Apply expertise in Industrial Engineering, Supply Chain Management, and Operations Research to develop scalable processes to drive operational efficiencies, risk management, and flexibility internally and with suppliers.
- Data-Driven Decision Making: Leverage data and analytics to develop KPIs, dashboards, investigate root causes of performance gaps, identify improvement opportunities, and proactively mitigate risks across the global supply network.
- Cross-Functional Collaboration: Partner with Finance, Product, Customer Experience, and Marketing teams to align operations with customer expectations and business goals.
What You’ll Need
- Extensive experience in operations management, including experience in internal operations, supplier operations, transportation management.
- Proven track record in managing virtual supply networks.
- Experience with operational analysis tools; throughput analysis, bottleneck management, queuing theory, changeover management, value stream analysis, standard work, and simulations.
- Deep expertise in collaborative planning, inventory management, cost management, and logistics optimization.
- Experience with enterprise systems and operational analytics tools.
- Strong leadership skills, with experience managing suppliers and logistics providers.
- Excellent hands-on problem-solving skills and experience using lean, six sigma and theory of constraints tools to drive continuous improvement
- Financial acumen, including cost management, working capital management, and business case development
- Degree in Engineering, IEOR preferred.
- Certifications such as APICS CSCP (Certified Supply Chain Professional) or CPSM (Certified Professional in Supply Management) are desirable.
- Certifications in problem solving methodologies, lean six sigma blackbelt preferred.
Our Mission & Culture
At Mixbook, our mission is to empower people to be creative and connect deeply with the ones they love. Unlike most growth companies, we have invested deeply in culture - because we believe that when we love our people, they will love our customers, and our customers will love our business.
You’ll contribute to a product loved by millions and help people create lasting memories. You’ll thrive in a healthy culture that values collaboration, growth, and open communication. You’ll work with talented individuals who are passionate about what they do, and you’ll enjoy competitive benefits and perks to support your well-being.
We want people to join us who exude our core values:
- Scrappy: We act like entrepreneurs, taking ownership and finding creative solutions.
- Caring: We have a heart of empathy, supporting each other and our customers.
- Craftsmanship: We have a spirit of excellence, striving for the highest quality in everything we do.
If you’re ready to join a team that’s making a real difference in the world, we encourage you to apply!
