Job description
Saviynt’s AI-powered identity platform manages and governs human and non-human access to all of an organization’s applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
We’re looking for a strategic and results-driven Vice President of Business Operations to elevate operational excellence within our Customer Office. This executive will be instrumental in designing and executing scalable business processes, tools, and performance metrics that drive efficiency and customer success across key areas like Renewals, Customer Operations, and Enterprise IT and Operational Analytics.
What You’ll Be Doing: The Impact You’ll Make
- Develop and implement operational strategies to optimize Renewals, Customer Operations, and Enterprise IT and Corporate Analytics functions.
- Lead the development and optimization of core operational processes, significantly enhancing overall business performance and efficiency.
- Collaborate with senior leadership to foster accountability and continuous improvement against strategic priorities.
- Build, mentor, and lead a high-performing and collaborative team.
- Define and refine operational processes and playbooks to ensure consistency and efficiency.
- Drive cross-functional initiatives to improve customer retention, experience, and overall success.
- Partner closely with senior stakeholders across Sales, Customer Success, Finance, and Product.
- Manage vendor relationships, service-level agreements, and contract negotiations.
- Oversee business reporting, dashboards, and performance metrics using business intelligence tools.
- Support long-term strategic planning and annual operating plans.
What You Bring: Your Unstoppable Edge
- 15+ years of relevant operations experience in high-growth Enterprise software/SaaS companies, with proven leadership in business operations, preferably in customer-centric roles.
- Exceptional leadership skills with a track record of building, mentoring, and developing diverse and remote teams globally.
- Expertise in program/project management and a history of delivering complex, company-wide initiatives and large-scale change management.
- Proven track record of driving business growth in a scaling technology company, balancing growth drivers with fiscal responsibility.
- Demonstrated ability to influence directly and cross-functionally, leading teams to achieve company-wide results.
- Excellent business acumen and strategic thinking.
- Strong stakeholder management and cross-functional collaboration skills.
- Experience in vendor and contract management.
- Exceptional problem-solving, organizational, and communication skills.
Preferred Qualifications
- Direct experience in SaaS business operations.
- Working knowledge or certification in Lean, Six Sigma, or other process improvement methodologies.
Technology & Tools
- Gainsight
- Snowflake
- Tableau
- Salesforce
Benefits
- Medical, Dental, Vision, Life Insurance
- 401K
- Unlimited PTO
- Sick Time
- Holiday Parties
- Daily Catered Lunches
- Employee Recognition Programs
- Team Socials
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you’re resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
