Job description
Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The Virtual Sales Representative (VSR) will be responsible for marketing and selling pharmaceutical products via teleconference and/or telephone to targeted health care offices and providers. They will provide impactful core selling messages, materials, and samples as part of their remote engagements. VSRs will need to be flexible regarding job responsibilities as they will include a variety of tasks. The VSR will create positive virtual selling interactions and increase market growth for Client’s products. Additionally, they will possess excellent customer service skills and have polished marketing and sales acumen to cultivate current office targets and develop new healthcare provider relationships within those offices. Those skill sets will also be needed to explain the features and benefits of assigned products as well as addressing questions and concerns in order to increase sales. Furthermore, they will possess the ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy and insurance landscapes.
EVERSANA Deployment Solutions offers our VSRs competitive hourly compensation, lucrative bonus potential, paid time off, company paid holidays, excellent training, employee development programs, 401-k plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs.
OUR CLIENT:
Rigel is a fast-growing pharmaceutical company whose purpose is to discover, develop and provide novel hematologic and oncology therapies. They recognize a great opportunity to help patients who have diseases where few or no approved treatment options exist. Rigel currently promotes 3 FDA approved products. This role will promote Tavalisse (fostamatinib disodium hexahydrate) tablets for chronic immune thrombocytopenia (ITP).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results. These results are achieved by:
Product Education & Engagement
- Clearly communicate product features, benefits, and clinical data to HCPs, office staff and administrator’s ensuring regulatory compliance.
- Actively listen and tailor messaging to address HCP, office staff and administrator’s specific needs and concerns, supporting informed decision-making.
- Maintain deep expertise in therapeutic areas, clinical data, and competitive landscape.
Virtual Relationship Management
- Build and expand strong HCP, office staff and administrator relationships, creating an open exchange of information to develop a high level of rapport to facilitate ongoing access.
- Responsible for managing the personal communications and engagements with the customer.
- Utilize video conferencing platforms (Teams, Zoom) and telephone calls to establish credibility and trust.
- Adapt engagement strategies based on HCP, office staff and administrator’s preferences and schedules.
Sales Performance & Territory Management
- Achieve/exceed sales targets by driving customer activation and product adoption within assigned territories.
- Collaborate with teammates to align on strategy and share best practices.
Data-Driven Insights & Reporting
- Use CRM tools to track interactions, manage schedules, and document key insights.
- Analyze data to identify trends, opportunities, and areas for improvement.
- Provide market intelligence and HCP, office staff and administrator’s feedback to sales and marketing teams.
Compliance, Professional Development and Ethical Behavior
- Adhere to industry regulations, company policies, and ethical standards.
- Stay informed on product updates, clinical guidelines, and market trends.
- Participate in training, team meetings, and development programs to enhance expertise.
- Maintain transparency and integrity in all HCP, office staff and administrator’s interactions.
- Demonstrate professionalism and respect in all engagements.
Customer-Centric Approach
- Prioritize HCP, office staff and administrator’s needs by delivering value-driven solutions that enhance patient care.
- Provide prompt, high-quality responses to inquiries to maintain exceptional service.
- Maintain a patient-focused, value-driven approach to engagement.
EXPECTATIONS OF THE JOB:
- Consistently meet/exceed sales targets and execution metrics.
- Maintain Technical & Digital Proficiency to utilize systems effectively
- Maintain proficiency on the product, disease state and landscape.
- Travel to Sales and Training meetings as requested
- Hours (40 per week Monday through Friday)
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
- 4-year BA/BS degree from an accredited institution
- Minimum of 18 months of sales experience as a virtual representative required.
- Pharmaceutical Oncology and Hematology experience preferred.
- Ability to work independently while maintaining alignment with strategy, tactics and direction.
- Strong organizational skills to maintain a high level of productivity, innovation and priority-setting to engage HCPs.
- Proven ability to think strategically and work with a high level of integrity, accuracy, and attention to detail.
- Excellent oral and written communication skills for effectively interfacing with HCPs and Administrators.
Additional Information
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect..
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].
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