Job description
About Us:
360dialog empowers businesses to transform WhatsApp into a high-performance marketing channel through our Performance Messaging solutions, delivering measurable results that drive growth.
By combining advanced technology with marketing expertise, we provide information-driven insights and enable personalized, two-way customer interactions. Our mission is to enable businesses to establish their use-cases in a messaging channel. From campaign management to messaging automation, our full-service approach makes unlocking WhatsApp’s potential simple and impactful.
Role Overview:
As a Client Manager at 360dialog, you will own and drive the relationship with our clients across Brazil. Your goal is to guide clients in leveraging WhatsApp as a strategic performance channel and integrating it into their growth strategy.
You will be responsible for building and maintaining strong, trust-based relationships, serving as the voice of the client within our organization, and leading them toward achieving measurable success on WhatsApp. This role demands exceptional relationship building and management abilities, analytical- and problem-solving skills, along with a constructive growth mindset.
Key Responsibilities:
- Understand the business, goals and strategy of the clients
- Build and maintain strong relationships with key stakeholders, establishing clear expectations from the outset.
- Serve as the voice of the client within 360dialog, ensuring solutions are aligned with their goals and requirements.
Key Requirements:
- Fluent in English; additional European languages are an advantage.
- Deep understanding and experience in digital marketing, including hands-on experience with Meta or Google advertising products.
- Strong understanding of performance marketing principles and the ability to apply them on use-cases inside a Whatsapp channel .
- Excellent interpersonal and presentation abilities, both written and verbal.
- Strong affinity to technology
About you:
You bring a highly responsible, self-organized mindset and the ability to work autonomously with a “do what makes sense” approach. You build strong, trust-based relationships through genuine dialogue, active listening, and adapting to each client’s communication style.
You ask the right questions, deeply understand client needs, and foster open, honest conversations that lead to meaningful results. In challenging situations, you remain calm, confident, and reassuring—guiding clients toward solutions with empathy and expertise.
You don’t wait for problems to surface; instead, you take a proactive stance, anticipating challenges and driving improvements. With a problem-solving mindset, you think critically, work effectively across teams, and consistently seek optimal solutions.
What we offer:
Impactful Work: Shape how global brands use WhatsApp to drive measurable marketing results.
Innovative Environment: Be part of a cutting-edge team pioneering performance messaging solutions in a rapidly evolving space.
Global Reach: Collaborate with clients and colleagues across Brazil and beyond.
Flexibility: Remote-only working model with flexible hours to balance productivity and personal well-being.
NB: We are a fully remote company and welcome applicants from Europe — please disregard the listed countries, which are included only due to system requirements.
