Job description
About Achievers
Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
The opportunity:
We are looking for a Senior Services Operations Specialist to be responsible for executing and operationalizing Achievers’ revenue-driving programs. This role owns the system builds, workflow execution, documentation, and operational infrastructure that enables CSMs and leaders to consistently identify, target, and act on revenue-driving opportunities.
This specialist also maintains essential operational materials (playbooks, documentation libraries, program templates, resource repositories) and supports other Services Operations administrative workflows to ensure the department runs smoothly, accurately, and at scale.
This role is ideal for someone who is highly organized, technically proficient in customer systems (e.g., Salesforce, Catalyst), and motivated by building repeatable processes that drive measurable business outcomes.
Who You Are:
- Someone with a process mindset: you identify inefficiencies and naturally design for repeatability.
- Enjoys system building and believes operational rigor drives results.
- Strong attention to detail, especially with data, documentation, and system fields.
- Feels energized by turning ideas into reality.
- Works well independently and takes pride in precise follow-though, while balancing between speed and quality.
- Communicates clearly, asks clarifying questions, and ensures alignment before building.
PLEASE NOTE THAT THIS IS A 12 MONTH CONTRACT
Responsibilities:
Revenue Program Execution:
- Execute on revenue-driving operational plans including account targeting and prioritization lists, risk signaling, and opportunity routing.
- Consult on and propose operationalization improvements to drive revenue program outcomes and objectives with more accuracy, efficiency, and scalability.
- Maintain and improve workflows that support multi-stream revenue programs such as maximizing R&R investment, product growth and adoption pathways, and partner ecosystems.
- Build operational materials such as templates, assets, and resources guides for CSMs.
- Coordinate with CS and Strategic Operations leadership to ensure execution readiness across all programs.
Catalyst Playbook Builds & Operational Automation:
- Build, update, and maintain Catalyst playbooks, workflows, automations, triggers, notifications, and fields that support revenue-driving motions for CS.
- Translate customer lifecycle and Share of Wallet strategies into structured, repeatable playbooks that guide CSM actions.
- Work with RevOps, Data Services, and Product Marketing to ensure accurate data ingestion and system hygiene.
- Troubleshoot system issues and collaborate on fixes or workflow improvements
- Identify inefficiencies, gaps, and friction points within Catalyst to drive improvements, reducing administrative lift for CSMs.
Documentation, Tools & Resource Management:
- Own and update revenue program documentation including guides, FAQs, templates, program materials, and enablement resources where applicable.
- Maintain a centralized content hub for CSMs, ensuring resources are current, accurate, and easily accessible.
- Document all workflows, triggers, and governance processes related to revenue programs, lifecycle playbooks, and Catalyst builds.
Data, Reporting & Readiness Support:
- Build and run recurring reports on revenue program performance, adoption gaps, and account health.
- Support creation of dashboards or reporting summaries in partnership with cross-functional teams.
- Run quality checks on data to ensure accuracy.
Additional Operational & Administrative Support
- Assist with additional recurring operational tasks where precision and consistency are required.
- Coordinate cross-functional requests tied to revenue programs, ensuring deliverables stay on track.
Qualifications:
- 4 to 6+ years of experience in CS operations, revenue operations, program coordination, or similar SaaS operational roles.
- Experience building or maintaining workflows in Catalyst, Gainsight, Salesforce, or similar CRMs.
- Strong organizational and documentation skills that create clarity and structure.
- Comfortable working with datasets, reports, fields, and workflow dependencies.
- Ability to collaborate cross-functionally and manage multiple workstreams at once.
Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.
Benefits & Perks for permanent full time employees:
💰 Competitive Pay
👶🏼 Parental Leave Top-up
🩺 Health Benefits and Life Insurance Coverage Upon Your First Day
🙌🏼 RRSP Matching
🏖️ Flexible Vacation
🤝🏽 Employee and Family Assistance Program
👩💻 Full access to the LinkedIn Learning Library
🎓 Internal Mentorship Program
👏🏼 Employee-Led Employee Resource Groups
🇨🇦 A beautiful office space located in Liberty Village, Toronto
✨ Participation in our Points-based Employee Recognition Program
📈 Opportunities for professional development and career growth
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.
