Job description
About Us
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
We are seeking a dynamic and talented Undergraduate SecOps Intern/Co-op to join our team! This experience provides a unique opportunity for 2nd or 3rd or 4th-year undergraduates to apply their skills and learn from experienced professionals.
At Ada, our program runs for 4 months, with contract dates being January 7 to April 30, 2026.
What You’ll Do:
- Investigate and triage alerts from AWS GuardDuty, Datadog, and internal monitoring systems
- Automate simple checks for IAM key rotation, open ports, and unused credentials
- Participate in simulated incident investigations (analyzing logs, tracing suspicious activity)
- Review IAM policies, security groups, and S3 configurations for best practices
- Help build and document detection and response playbooks
- Learn how to use tools like AWS Config, Security Hub, CloudTrail, and Datadog Security Monitoring
- Partner with DevOps and SecOps engineers to improve automation, visibility, and alert quality
About You:
- Currently pursuing a degree in Computer Science, Cybersecurity, or a related field
- Curious about how security and operations meet, you like breaking things and fixing them
- Comfortable using Linux command line and reading logs
- Understand the basics of AWS (IAM, EC2, S3, networking)
- Familiar with security concepts like least privilege, encryption, and secrets management
- Communicates clearly and asks good questions
- Bonus: exposure to Python, Bash, Terraform, or cloud security scanning tools
What You’ll Learn:
- Cloud security in practice (AWS IAM, GuardDuty, Security Hub)
- How to investigate real alerts and write better detections
- Infrastructure and automation best practices (Terraform, CI/CD security)
- Hands-on exposure to incident response and threat modeling
- How SecOps collaborates with DevOps and Engineering
#LI-NS
Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
