Data Support Engineer

🇪🇬 Egypt - Remote
📊 Data🔵 Mid-level

Job description

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.

Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.

We are looking for an experienced RAID Support Engineer who will be responsible for maintaining and troubleshooting our data management systems. In this role, you will provide support for complex SQL & PL/SQL issues, help with the performance tuning of Apache Spark jobs, monitor and manage Hive DB, and assist with Python-based automation and scripting. You will work closely with internal teams to ensure system availability, reliability, and optimal performance.

Job description:

  • Provide technical support for RAID-related systems, resolving issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.

  • Monitor system performance and proactively identify areas for optimization in data pipelines, SQL queries, and Spark jobs.

  • Troubleshoot issues related to data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, ensuring minimal downtime.

  • Work with the development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.

  • Perform root cause analysis for recurring issues and implement long-term solutions.

  • Support data integrations, ETL processes, and workflows, ensuring they run efficiently across systems.

  • Assist in the automation of common support tasks using Python scripting and SQL automation.

  • Manage and troubleshoot issues with distributed data processing platforms like Apache Spark, ensuring data jobs are running as expected.

  • Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal teams.

  • Collaborate with cross-functional teams including Data Engineers, Analysts, and Developers to provide timely and effective support.

  • Assist with deployments and system upgrades, ensuring minimal disruption to ongoing operations.

  • Mandatory Technical Skills:

    • SQL (Very Good): Strong ability to write complex queries, troubleshoot data issues, and optimize database performance.
    • Linux (Good): Comfortable with shell commands, log analysis, and process management.
  • Additional / Nice-to-Have Skills:

    • HIVE: Understanding of querying big data environments.
    • XML: Ability to parse and handle XML data formats.
    • Python: Basic scripting for automation or data handling.
  • Non-Technical Skills:

    • Excellent communication (oral and written).
    • Strong analytical and problem-solving skills.
  • Hybrid working model

  • Social and medical insurance

  • Transportation

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