Senior Director Product Training and Education

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

We’re looking for a highly strategic and experienced Senior Director of Anaplan Product Training & Education to lead our dynamic team. In this role, you’ll be responsible for shaping the vision and strategy for our product training and education initiatives, ensuring our customers, implementation partners, and employees are fully enabled to leverage the power of Anaplan. You’ll drive the adoption of new technologies and product innovations, fostering self-sufficiency and confidence in every user, no matter their skillset. This role is key to driving improved implementation and delivery outcomes for our customers, ensuring they achieve maximum value from Anaplan. THIS POSITION WILL SIT REMOTELY.

This is an exciting opportunity for a visionary leader to make a significant impact on our product adoption, customer success, and overall business growth.

YOUR IMPACT

• Strategic Leadership: Define and execute the strategic vision for the Product Training & Education team, aligning it with company-wide goals and product roadmaps.
• Team Leadership & Development: Lead, mentor, and develop a high-performing team of instructional designers, training consultants, technology and LMS administrators, and certification program managers. Foster a collaborative and innovative team environment.
• Content & Program Development: Oversee the development and delivery of comprehensive training programs, courses, and materials for all product releases and their associated methodologies, including major launches and smaller feature updates. Ensure training content is engaging, effective, and up-to-date.
• Speed to Market: Build and execute upon an agile delivery mechanism to ensure product training & education materials keep pace with the speed of product innovation.
• Technology Adoption & Engagement: Drive the adoption of new technology and product innovations among customers, partners, and employees through impactful training strategies and initiatives.
• Skill Building & Self-Sufficiency: Enable customers, implementation partners, and employees to build essential skills, fostering self-sufficiency and inspiring confidence in users of all skill levels. This includes directly impacting improved implementation and delivery outcomes by equipping users with the knowledge to deploy and utilize the platform and applications effectively.
• Cross-Functional Collaboration: Partner closely with Product, Engineering, Marketing, Presales, Professional Services, and Customer Success teams to ensure seamless integration of training into product development cycles and go-to-market strategies.
• Certification Programs: Collaborate on product innovation and advance platform awareness by designing, developing, and managing robust certification paths and programs that validate user proficiency.
• LMS Management: Oversee the administration and optimization of our Learning Management System (LMS) to ensure a seamless and effective learning experience.
• Performance Measurement: Establish key performance indicators (KPIs) to measure the effectiveness of training programs and continuously iterate based on data and feedback.

YOUR QUALIFICATIONS

• 10+ years of experience in leading and managing training and enablement teams in a fast-paced software or technology company.
• Proven track record of developing and executing successful product training strategies that drive product adoption and user proficiency.
• Strong understanding of adult learning principles, instructional design methodologies, and learning technologies (LMS, authoring tools, etc.).
• Experience with certification program design and management.
• Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate across all levels of an organization.
• Demonstrated ability to work effectively with product development teams and translate complex concepts into accessible training content.
• Strategic thinker with a results-oriented mindset and a passion for empowering users.

#LI-Remote

Base Salary Range:

$181,000—$244,000 USD

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.