Job description
Company Description
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
Job Description
The Market Region CHFL is further developing its organization and putting in place the AVQ location strategy. Resources are located in best location to further optimize the cost-performance relation. The current plans foresee to set up ca. 90 FTE within the Swiss Operation Center MNL to serve with various functions the regional organization in CHFL. Currently 40 positions are already filled. We need to consider some legal and contractual restrictions (CDI, access to client environment etc.) which are limiting some activities from outside Switzerland.
These positions are reporting to Line Managers in following regional divisions:
- Sales
- Client Management
- Project Delivery
- Regional AMS
- Regional CTO
- Business Development
We are seeking a dynamic and experienced Business Manager SOC/MNL to join our team in Makati City, Philippines. This key leadership role will oversee our Shared Operations Center (SOC) and drive operational excellence while aligning with our overall business strategy.
- Act as Business Manager of the SOC/MNL and in this function the Business Manager SOC/MNL reports to Chief of Staff /Head Business Development CHFL
- Develops and implement strategic plans to optimize the performance of the SOC, builds KPI concept to measure efficiency and chargeability of the resources and to track operational success
- Ensures monthly reporting and monitoring meeting with division heads
- In accordance with Line Managers / Project Managers (LM/PM) coaches locally SOC resources to ensure/optimize productivity and chargeability
- Supports LM/PM of the divisions along the recruiting and hiring process and coordinates with local HR
- Introduces new hires into the general and specific aspects of the region CHFL
- Supports LM/PM along the appreciate process
- Ensure compliance with local labor laws and regulations specific to the Philippines
- Drive change management initiatives to support organizational growth and adaptation
- Contact person for ensuring internal communication and foster the integration between CHFL and MNL
Qualifications
- Bachelor’s degree in Business Administration, Business Engineering, or related field; MBA preferred
- Minimum of 5 years of experience in business management or related field, preferably in shared services or operations management
- Strong financial acumen with the ability to analyze complex data and make data-driven decisions
- Excellent project management skills with a track record of successful project delivery, preferrably in IT environment
- Proven leadership abilities with succesful experience in coaching and developing high-performing teams
- Solid experience in Change and Efficiency Management
- Knowledge in fintech industry and SaaS business
- Multi-year professional experience in global acting group and sensitive to all aspects of multi-cultural and remote collaboration
- Advanced proficiency in Microsoft Office Suite and familiarity with ERP systems
- Outstanding communication and interpersonal skills, with the ability to interact effectively at all levels of the organization
- Strong problem-solving and analytical skills, with the ability to think strategically and execute tactically
- In-depth knowledge of shared services operations and best practices
- Familiarity with Philippine business practices, labor laws, and regulations
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Strong ethical standards and a commitment to fostering a positive work culture
- Likes people and great motivator
Additional Information
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
