Social Media & Community Support Intern

Job description

Blockchain.com is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain.com has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

We’re looking for a Social Media & Community Support Intern to join our Customer Success department, based in Paris. At Blockchain.com, we thrive in a high-performance culture defined by ownership, collaboration, and impact. As a Social Media Intern, you will help us strengthen our customer-facing presence across key platforms, improve the quality of our responses to reviews and posts, and contribute to changing the perception of our support team in the crypto and fintech space.

WHAT YOU WILL DO

• Monitor and respond to customer posts and reviews on platforms such as Twitter, TrustPilot, and other community channels.
• Craft thoughtful, context-aware replies that reflect empathy and professionalism while protecting our brand reputation.
• Collaborate with Marketing to ensure consistency of tone, language, and brand guidelines in all responses.
• Identify recurring customer pain points or themes from reviews/social posts and escalate internally with clear summaries.
• Create and schedule positive, insightful, and support-focused content to showcase our commitment to customers.
• Track and report on engagement metrics to assess impact and highlight opportunities for improvement.
• Support special projects aimed at improving how Customer Success engages with the wider community.

WHAT YOU WILL NEED

• Genuine interest in social media, community engagement, and customer experience.
• Curiosity and motivation to learn about the crypto and fintech industry.
• Strong writing and communication skills; ability to adapt tone for different audiences.
• Positive, proactive mindset with a willingness to take ownership and suggest improvements.
• Attention to detail and ability to distinguish between different customer situations (e.g., spotting reviews that are unrelated to our services).
• Prior experience with community management, customer support, or content creation is a plus but not required.
• Fluent in English; additional languages are a plus.

WHY JOIN US

• Hands-on experience working at the intersection of customer success, marketing, and community in a fast-growing fintech/crypto company.
• Opportunity to shape how a global brand engages with its customers and community online.
• Exposure to real-world customer challenges and the chance to contribute directly to solutions.
• Mentorship from experienced leaders in Customer Success and Marketing.

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Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) ²⁰¹⁶⁄₆₇₉ (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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